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Word 2007 Crashes when adding a Header or using "Building Blocks"

Title:  Building Blocks crashes Word 2007
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Question: I am running Microsoft Word 2007, whenever I attempt to use the "Building Blocks" feature, Word crashes. I have used repair and detect to no avail, it just crashes. Even something as simple as inserting a Header will cause it to crash
I am running office 2007 on Windows XP (SP-2) on a new Dell XPS 410 with 2GB of memory
Zone: Windows XP Operating System
Author: cmilhaus1106, Premium Service Member
Time Zone: Eastern Daylight Time (GMT-04:00)

cmilhaus1106:
Event Type:      Error
Event Source:      Microsoft Office 12 Sessions
Event Category:      None
Event ID:      7001
Date:            9/30/2007
Time:            11:44:22 AM
User:            N/A
Computer:      XPS410
Description:
ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 9 seconds with 0 seconds of active time.  This session ended with a crash.
THIS IS THE ERROR MESSAGE POSTED TO THE EVENT LOG WHEN THE CRASH OCCURS
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cmilhaus1106
Asked:
cmilhaus1106
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1 Solution
 
geneusCommented:
Have you tried:
1. Renaming your Normal.dotm
2. Using the Alt+F3 to add the Building Block (I received a file error the first time I tried to use)

Are you typing the information to add to the building Block or copying it from another source?  I have had errors in a Web Based application copying info from an HTML Source and pasting into it since it saves in HTML and the Paste is not 'nested' properly in the tool.
Try  this and see if it works:

Open a new document
type '=rand()' (without the quotes) and press Enter
Select the first Paragraph and press Alt+F3

Does this work?
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geneusCommented:
Also, make sure you install the patches for Office 2007.
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cmilhaus1106Author Commented:
thanks for the suggestions, I don't believe I didn't think of replacing the "normal.dot" I will try both of these when I get back home.
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cmilhaus1106Author Commented:
Alas, that does not work, deleted the normal.dot and word still crashes tried to paste in a copy of the crash screen, and am unable to. Any other ideas??

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cmilhaus1106Author Commented:
all patches have been installed. Word has been repaird and it still crashes. Time to dig deeper I suspect
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geneusCommented:
Does this happen in a new document that you just type the text in or is it happenning to an existing document?
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cmilhaus1106Author Commented:
It appears to be in a few document. I'll select a header and when I go to type in the title or the date-wham! I crash. I am not doing a copy & paste, or inserting anything from the web. I have had one case where an existing document went south on me and I could not bring it back to life. It ws a simple 3 column text document (with header). I'm starting to think my PC is haunted <G> Howvere every test I run on it comes back clean. Everything else also appears to be stable.
Thank you
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geneusCommented:
Try a new document and type some generic text and see if it fails as well.

If it works, then try this:
Open one of the existing docs
Press CTRL+END
Press the cursor left button
Press CTRL+SHIFT+HOME
Press CTRL+C
Open a new document and Paste
Save the new document and try from it

This should rule out if their is an issue with your documents that 2007 does not like.
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cmilhaus1106Author Commented:
Well,. the CTL exercise was flawless. No problems until I attempted to insert a header, and then BLAM it crashed. Had the document repaired and tried to insert a "Quick Part" and same crash. This is a joke-but Open office is starting to look good to me about now!!
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geneusCommented:
Have you tried to repair the Building Bolock templates as per the following article?

http://support.microsoft.com/kb/925175
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geneusCommented:
I was getting an error that my Building blocks Template could not be found.  I modified the instructions from 2 articles from MS which fixed ti for me.  Maybe this will work for you.

STEP ONE
1.   Exit all 2007 Office programs.
2.   Click Start, click Run, type "%userprofile%\Application Data\Microsoft\Document Building Blocks\1033", and then click OK.
3.   Right-click Building Blocks.dotx, and then click Rename.
4.   Rename the file to Building Blocks.OLD.
5.   Click Start, click Run, type "%programfiles%\Microsoft Office\Office12\Document Parts\1033", and then click OK.
6.   Right-click Building Blocks.dotx, and then click Rename.
7.   Rename the file to Building Blocks.OLD.
8.   Close both folders.
9.   Click Start, click Run, type appwiz.cpl, and the click OK.
10.   In the Currently installed programs list, click the version of 2007 Office that is installed on the computer. Alternatively, click the version of Word 2007 if you have the stand-alone version installed on the computer.
11.   Click Change, click Repair, and then click Continue.
After the Repair reboot as suggested.

STEP TWO
1.   Download and then install the Administrative Templates from the 2007 Office Resource Kit. (http://download.microsoft.com/download/8/0/e/80ea55f2-734f-4658-8dd0-14616954e30a/AdminTemplates.exe)
2.   Copy the office12.adm file to the following folder:
c:\windows\inf
3.   Click Start, click Run, type gpedit.msc, and then click OK.
4.   In the Group Policy Object Editor, right-click Administrative Templates under User Configuration, and then click Add/Remove Templates.
5.   In the Add/Remove Templates dialog box, click Add, type c:\windows\inf\office12.adm in the File name box, and then click Open.
6.   Click Close to close the Add/Remove Templates dialog box.
7.   In the Group Policy Object Editor, expand Administrative Templates under User Configuration, expand Microsoft Office 2007 system, and then click Shared paths.
8.   In the Shared Paths pane, double-click Workgroup build blocks path.
9.   In the Workgroup build blocks path dialog box, on the Setting tab, click Enable radio-button, and then type "%userprofile%\Application Data\Microsoft\Document Building Blocks\1033".
10.   In the User Templates path dialog box, on the Setting tab, click Enable radio-button, and then type "%userprofile%\Application Data\Microsoft\Templates".

STEP THREE
1.   Exit the Group Policy Object Editor.
2.   Click Start, click Run, type "%userprofile%\Application Data\Microsoft\Document Building Blocks\1033", and then click OK.
3.   Delete the file to Building Blocks.OLD.
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cmilhaus1106Author Commented:
Thanks, sounds like I have a fun project this evening when I get in from work
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geneusCommented:
Not as bad as shoe shooping with the wife like me : (.

Good luck!
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cmilhaus1106Author Commented:
I appreciate all of your suggestions. I had also contacted MS and one of their techs sent me a response and a set of suggestions that cleaned up the issue for me. It meant taking office off the PC, using the Windoes Installer Clean Up Tool and then doing a clean install. However, I can now add quick parts to documents with no problem at all.
Again, thank you very much. Your advice has been very valuable to me
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Computer101Commented:
PAQed with points refunded (350)

Computer101
EE Admin
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