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Public folders vanishing-SBS 2003

I am finishing an SBS 2003 installation for someone.  I just got Exchange running and switched all users from their POP3 accounts.  They have 2 general mailboxes that they want everyone to have access to.  
I have setup 2 distribution groups in SBS 2003 (using the wizards) for these 2 mailboxes and have configured the maill to go to 2 public folders.  THE FOLDERS KEEP VANISHING!  Sometimes within 5 minutes of creation and sometimes after a whole day.

I noticed that Exchange was running SP1 so I installed SP2...folders are stilll vanishing.  

I originally had the mail only going to the public folder....no recipients.  I thought maybe that was the problem.  So I added the admin mailbox as a recipient but that did not help.  One of the folders vanished today with over 100 emails in it.  

I see nothing, event log or otherwise, to indicate why this is happening.  

Can anyone help me figure out what is going on?  Is there any way to retieve all those messages that disappeared today?
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ableinc
Asked:
ableinc
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Can you please post the last entries from the Add Distribution Group log?

You'll find that at C:\Program Files\Microsoft Windows Small Business Server\Support\add_distribution_group_wizard.log

Jeff
TechSoEasy
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ableincAuthor Commented:
I don't think it is a disgruntled employee deleting the folder but I want to rule it out.  I read somewhere that you can find out who deleted a folder.  Does anyone know where to find that info?

Here is the entry from the log when I created the distribution group on Monday.  This time it stayed for a little over 24 hours before it vanished.
"""""
Date: 10/1/2007
Time: 1:06 PM
User: administrator
Command-Line: "C:\Program Files\Microsoft Windows Small Business Server\Administration\addgrp.exe" -e -x
-------------------------------

-------------------------------
Options specified by the user:
Create a distribution group with the following name:
      Box Office Email

Add the following users and groups as members of this group:
      Administrator

Create a public folder to archive e-mail messages sent to this distribution group.

Enable this group to receive e-mail messages from users outside the network.


-------------------------------

###############################
Wizard Execution:
      Entering the Group Committer...
pfDLFolder.Create returned 0
CoCreateInstance returned [0].
createProcessingInstruction returned [0].
appendChild returned [0].
createNode1 returned [0].
appendChild2 returned [0].
createNode2 returned [0].
appendChild3 returned [0].
createNode3 returned [0].
appendChild4 returned [0].
get_xml returned [0].
SendHTTPRequest returned [0].
CoCreateInstance returned [0].
selectSingleNode returned [0].
get_text returned [0].
pfDLFolder.GetProp returned 0, count = 1, string is:
CoCreateInstance returned [0].
createProcessingInstruction returned [0].
appendChild returned [0].
createNode1 returned [0].
appendChild2 returned [0].
createNode2 returned [0].
appendChild3 returned [0].
createNode3 returned [0].
appendChild4 returned [0].
get_xml returned [0].
SendHTTPRequest returned [0].
CoCreateInstance returned [0].
selectSingleNode returned [0].
get_text returned [0].
pfDLFolder.GetProp returned 0, count = 2, string is: 8gjWT4KDjUuxewMMPJH/LQ==
pfDLFolder.DecodeBase64 returned 0
ADsGetObject(LDAP://<GUID=f208d64f82838d4bb17b030c3c91ff2d>) returned 0
Get(distinguishedName) returned 0
CoCreateInstance returned [0].
createProcessingInstruction returned [0].
appendChild returned [0].
createNode1 returned [0].
appendChild2 returned [0].
createNode2 returned [0].
appendChild3 returned [0].
createNode3 returned [0].
appendChild4 returned [0].
get_xml returned [0].
SendHTTPRequest returned [0].
CoCreateInstance returned [0].
selectSingleNode returned [0].
get_text returned [0].
pfDLFolder.AddAllAdmins returned 0
CoCreateInstance returned [0].
createProcessingInstruction returned [0].
appendChild returned [0].
createNode1 returned [0].
appendChild2 returned [0].
createNode2 returned [0].
appendChild3 returned [0].
createNode3 returned [0].
appendChild4 returned [0].
get_xml returned [0].
SendHTTPRequest returned [0].
CoCreateInstance returned [0].
selectSingleNode returned [0].
get_text returned [0].
pfDLFolder.RemoveAnonymousAccess returned 0
            DoOfflineABTask() - Returned [0]
      Leaving the Group Committer...
###############################

-------------------------------
Wizard results:

Distribution group created successfully.

-------------------------------
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
If you have only made the Administrator account a member, then I would look at the properties of the Public Folders to ensure that the account that you're looking at them with has access.  Account without proper permissions will not be able to see a folder.  

Are you viewing them from Outlook or the Server Management Console/Exchange System Manager?

Jeff
TechSoEasy
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ableincAuthor Commented:
Sorry for the delay.  I am attempting to view the folders in Outlook, OWA, Server Management Console, and Exchange System Manager.  The users report to me that one minute they are there and the next minute they are gone.  Everytime I am looking for them, I am logged in as the administrator.  They really just seem to vanish.

The first time it happened, I went to the properties of the distribution group and looked on the members tab.  Nothing was there.  For some reason, I could not just add the folder back so I had to delete the group and recreate it.  The next time I ran the wizard, I added that the mail should also be delivered to the admin mailbox, just so I would have a backup of all email sent to the group.  The next time it disappeared, I went back to the members tab and the folder was gone but the admin mailbox was still there.  Again, I had no luck adding the folder back to members, so I had to delete and recreate the group.

I am at a loss.  I have no idea how this is happening.
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ableincAuthor Commented:
Also...

I was able to use the tool mentioned above to recover the folders.  I would still like to see if there is a way for me to check whether someone is actually deleting the folders.  (even though I don't think that is what's happening.)  Is there any way for me to do that?
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ableincAuthor Commented:
Just to update this, one of the folders disappeared again.  It was created on 10/2, and it hung around until 10/10 before vanishing!
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, is anyone other than the Administrator account given permissions that would allow them to delete the folders?

Jeff
TechSoEasy
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ableincAuthor Commented:
One user had administrative priveleges and she was accidentally deleting the folders.  Thanks!
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