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Folders created in personal folder in outlook 2007 disappeared

Posted on 2007-10-03
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Last Modified: 2010-04-08
I created five folders in personal folders in outlook.  After I created these folders I highlighted and dragged emails from my inbox into the folders.  After I released from the drag and drop the folder as well as all the emails were gone.  Can anyone tell me how to get this information bcak.
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Question by:kzackery
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12 Comments
 
LVL 97

Expert Comment

by:war1
ID: 20006942
Greetings kzackery !

Check in your Trash folder to see if you accidently deleted the folders.  

Check other folders to see if you accidently drag the folders to within another folder.

Check your View settings, to make sure you are seeing all the folders.

Hope this helps, war1
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Author Comment

by:kzackery
ID: 20007067
War1
I checked all of that and everything seems to be in order.  
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LVL 97

Expert Comment

by:war1
ID: 20007296
You may need to run the command line to reset the folders.  Go to Start > Run and type

outlook /resetfolders

and hit OK to apply.
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Author Comment

by:kzackery
ID: 20007481
Tryed that command but didn't have any luck.  Also, within my inbox I clicked on the move to a folder icon and I saw the created folders.  As I continued trouble shooting and went back into the move to this folder icon they all disappeared except for one of the created folders.
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LVL 97

Expert Comment

by:war1
ID: 20007585
The emails and folders may have been accidentally deleted. Do you have a backup of the PST file?
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Author Comment

by:kzackery
ID: 20008057
I see the outlook.pst.  I never created a backup.
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LVL 97

Accepted Solution

by:
war1 earned 750 total points
ID: 20030038
krackery,

Check if the folders are hidden.  Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Also, Uncheck "Hide protected operating system files" and "Simply File Sharing".  Click OK.
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Author Comment

by:kzackery
ID: 20042061
Tryed it.  Still unable to find anything
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LVL 97

Expert Comment

by:war1
ID: 20042134
I asked you earlier to check your View settings.  Have you done that?
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Author Comment

by:kzackery
ID: 20042464
Yes.  
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Author Comment

by:kzackery
ID: 20093999
No such luck with recovering those folders and no one else has posted anything in over a week so I am going to close this question.  Thanks for you diligence war1 I will give you the points.
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LVL 97

Expert Comment

by:war1
ID: 20094953
kzackery, sorry you could not recover the folders. Thanks for the points.
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