we have citrix server 4.0 we installed drivers for HP scanner 3670 and we installed pastperfect4 which is image software for scanner.
in the workstation we installed pastperfect4 image software. there is another server where the scanner database is.
there is no problem when a user from workstation scans document and upload to the software but he can't do that through Citrix server.
The reason the user needs to go through citrix server because it's too slow to go from the workstation to the database server and save in the database.
anyone had this issue and solved it?