Why is there a delivery report on all emails from a blackberry to my email address?

Posted on 2007-10-03
Last Modified: 2008-12-16
One of my friends gets a delivery report back from my ISP every time she sends me email from her blackberry.  No one else seems to get the delivery report when they email, even if they, too, mail from their blackberries.  And my friend doesn't get it for any other emails she sends.  So it seems to be specific to her blackberry and my ISP.  It isn't hurting anything, but I don't understand why it is happening.  Can anyone help?

Here is the delivery report (with email addresses obscured).  If you need unobscured information, let me know.

Thanks for any help!

Date: Wed, 03 Oct 2007 08:42:25 -0700                                                    
Subject: Delivery report: Test                                                            
    [ The following text is in the "utf-8" character set. ]                              
    [ Your display is set for the "iso-8859-1" character set.  ]                          
    [ Some characters may be displayed incorrectly. ]                                    
Message delivered to 'yyy@yyyy.yyy'                                                
LOCAL module(account yyy@yyyy.yyy) reports:                                        
 Delivered to the user mailbox                                                            
    [ Part 2.2: "Delivery Status" ]                                                      
Reporting-MTA: dns;                                              
Original-Recipient: rfc822;<yyy@yyyy.yyy>                                          
Final-Recipient: LOCAL;<yyy@yyyy.yyy>                                              
Action: delivered                                                                        
Status: 2.0.0                                                                            
Received: from ([] verified)            
  by (CommuniGate Pro SMTP 5.1.10)                                
  with SMTP id 293889422 for yyy@yyyy.yyy; Wed, 03 Oct 2007 08:42:25 -0700          
Received-SPF: none                                                                ; client-ip=;                                                                             
Received: (qmail 54391 invoked from network); 3 Oct 2007 15:42:24 -0000                  
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;                                          
Gf771h+xXOt4WtMA4SGn7UXN1NBeBAByKN4LylPiJFV20RnGf/vhs68US4/dZCPSBL3ldn9GepoDIpjGrQk=  ;  
Received: from unknown (HELO                      
(xxxxx@ with xymcookie)                                                  
  by with SMTP; 3 Oct 2007 15:42:24 -0000              
X-YMail-OSG: d9zEagoVM1nqC6nrKNJx9AGlcRRxw_xGL0DSGKgqwdXQQCsDRHvS4R1LDQoAgxrsgRz6V..yww--
X-Priority: Normal                                                                        
Sensitivity: Normal                                                                      
Importance: Normal                                                                        
To: "XXXX" <yyy@yyyy.yyy>                                                        
Subject: Test                                                                            
Date: Wed, 3 Oct 2007 15:39:06 +0000                                                      
Content-Type: text/plain                                                                  
MIME-Version: 1.0                                                                        
Question by:JediBecker
    LVL 63

    Accepted Solution


    If a BES server is involved,  wold wipe the BB device, and remove re-add the User.
    If not, then try to wipe the BB device and reactivate

    I hope this helps !


    Author Comment

    I'm not actually sure if how her BB is setup.  She doesn't have it as part of a work environment, so I'm guessing not BES.  In any case, since she can send email via her BB to other addresses without getting the delivery receipt, I'm assuming it is something between BB and my ISP.  Would wiping and reactivating her BB really address that?
    LVL 63

    Expert Comment

    Hard to be sure, but it is probably going to be easier than trying to get an answer out of the ISP.
    backup all data first via the BB desktop manager 4.2 SP2.

    I hope this helps !
    LVL 6

    Expert Comment

    some service books may be corrupted.  She may need to delete some service books and get Blackberry support to resend the books to her device.

    Author Comment

    Thanks for your comments!  I don't know if that was indeed the problem -- seemed like more of a hassle to reset the blackberry than to just deal with the odd emails, but I just accepted the answer to give you points for your efforts!  Thanks.

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