Display name in Outlook is displaying old user name

Posted on 2007-10-03
Medium Priority
Last Modified: 2010-05-18
We are using Exchange 2003 with Outlook 2003.

We had a user (we will call her Betty) leave our company. She had a lot of important business related email in her mailbox that we wanted her replacement to retain. When we hired Betty's replacement (we will call her Kelly) Instead of creating a new user (we have pretty complicated permissions set up for this user that I did not want to have to re-create) I just made changes to every name field I could find. I have changed Betty to Kelly in AD users and computers, in the general tab, account tab and even changed the mailbox name.  Everything works as it should, she can send and receive emails as kelly@domain.com, her permissions are all correct, the only strange thing is when I (or anyone in our organization) starts to type "kelly" in the to box in Outlook, the auto complete shows "Kelly <Betty>"

I have tried deleting the entry in the autocomplete cache but is still comes back.

The name Betty does not show up anywhere but here. It has been a few years since Kelly was hired and I am just trying to clean up some things so I am trying once again to get this fixed.

Any ideas?
Question by:entcee

Accepted Solution

shawshanked earned 2000 total points
ID: 20008557
it would have been better to copy betty's account and label it kelly.  users are seeing the old exchange alias.

best step here would be to backup the mailbox for kelly (which is bettys) and create a new account using copy on the user account.  restore the email to the new mailbox.

Here is some info on the alias portion:  http://www.amset.info/exchange/usernamechange.asp


Author Closing Comment

ID: 31420346
Sounds like this is the only option to fix this problem.

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Stellar Exchange Toolkit: this 5 in 1 toolkit comes loaded with mega-software tool. Here’s an introduction to tools’ usage and advantages:
Today as you open your Outlook, you witness an error message: “Outlook is using an old copy of your Outlook Data File…”. Probably, Outlook is accessing an old OST file.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month14 days, 17 hours left to enroll

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question