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Blackberry not synchronizing inbox to PDA;

Marka Mekapse
on
910 Views
Last Modified: 2012-05-05
Hello, i am attempting to do an Enterprise Activation to a new BB and non of the items in the inbox are copied down tot he PDA.


Email platform : Exchange 2003
BES : 4.0
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The BES Administrator Guide is the first link here. It is a PDF file. Download save and enjoy.

http://www.google.com/search?num=50&hl=en&lr=&safe=off&as_qdr=all&q=BES+Administrator%27s+Guide&btnG=Search
Click your Messages icon.
On the next screen, click the thumbwheel again and scroll down to Options.
Select and on the next screen select Email Settings.
Make sure that Send Email To Handheld is selected.
CERTIFIED EXPERT
Top Expert 2007

Commented:
Only 7 days or 350 messages ax or sent from the inbox ( old mail ).

Is new mail arriving OK ?

I hope this helps !

Commented:
wipe the handset and retry the EA.

Author

Commented:
thank you for all of your input -

i am going to try david-howrds response.

sysexpert may have responded tot he wrong question

achchee - i have wiped the hand held at least 3 times before posting - thanks for your help
CERTIFIED EXPERT
Top Expert 2007
Commented:
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