Blackberry not synchronizing inbox to PDA;

Posted on 2007-10-03
Last Modified: 2012-05-05
Hello, i am attempting to do an Enterprise Activation to a new BB and non of the items in the inbox are copied down tot he PDA.

Email platform : Exchange 2003
BES : 4.0
Question by:johnkesoglou
    LVL 8

    Expert Comment

    by:Bradley Haynes
    The BES Administrator Guide is the first link here. It is a PDF file. Download save and enjoy.
    LVL 27

    Expert Comment

    Click your Messages icon.
    On the next screen, click the thumbwheel again and scroll down to Options.
    Select and on the next screen select Email Settings.
    Make sure that Send Email To Handheld is selected.
    LVL 63

    Expert Comment

    Only 7 days or 350 messages ax or sent from the inbox ( old mail ).

    Is new mail arriving OK ?

    I hope this helps !
    LVL 6

    Expert Comment

    wipe the handset and retry the EA.

    Author Comment

    thank you for all of your input -

    i am going to try david-howrds response.

    sysexpert may have responded tot he wrong question

    achchee - i have wiped the hand held at least 3 times before posting - thanks for your help
    LVL 63

    Accepted Solution

    If you want older mails after an activation you need to see the following to change the defaults.

    If you are not receiving NEW emails, that is a different story.

    I hope this helps !

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