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Samsung BlackJack ActiveSync questions

I have a Samsung BlackJack that I'm trying to sync with outlook 07.  Active sync works via USB or exchange server but here is the issue.  I have to change the settings every time I want to go mobile so that it points to exchange server instead of the PC and then reverse it when I get back to the office.  Is there any way around this?  I had this loaded on my last machine very briefly and I don't remember this problem but it's been a good six months and I just don't remember.

I rarely sync while I"m mobile, for that matter I obviously rarely sync at all but I'm looking to leave the phone plugged into the USB port all the time to keep in charged and synced before I go on the road.  Worst case scenario is that i do have to manually change the setting if I need to sync on the road but somehow this seems really stupid.  Why can't the thing recognize that if it's connected via USB then look to the PC and to exchange when mobile.

Or is my approach completely wrong here?

Someday I will find the perfect phone, but I'm not holding my breath   Thanks for any help
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Speedy72t
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Speedy72t
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1 Solution
 
SembeeCommented:
The problem is most likely that the device cannot find your Exchange server when it is connected to your PC. When it is plugged in, the only thing that changes is that the PCs Internet connection is used instead. Therefore if your network is not setup so that host.domain.com (ie your external name) resolves internally to the internal IP address then you will see issues. You need to setup split DNS: http://www.amset.info/netadmin/split-dns.asp

Simon.
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Speedy72tAuthor Commented:
I must admit that most of what is in that article is beyond me, although I believe I understand the basic issue.  I'm not sure that's my problem or not.  When I go into activsync/tools/options there are two options listed.  Exchange server or Windows PC.  Each has the contacts/tasks/calendar boxes that can be check marked.
If I try and check mark both I get this error while connected via USB

You cannot synchronize Contacts because it is already synchronizing with Windows PC.  To enable Contacts for Exchange server, clear the contacts check box for Windows PC and try again.

So if I leave it in exchange mode and try and sync with the USB connected I get a message saying in active sync saying that "The server could not be reached.  This can be caused by temporary network conditions.  Support Code:85002003" and on the phone I get a message saying "Error:  Your internet connection is not configured properly.  Please verify your settings in Data Connections."

It would seem likely that there is a fundamental limitation in active sync but that's just a guess
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Speedy72tAuthor Commented:
Doesn't seem to be a way to edit my last post but I just realized a fundamental piece of info that I left out.  My exchange server is a hosted exchange solution from mailstreet.

Still seems to be a fundamental limitation with active sync.
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SembeeCommented:
Why do you think it is a limitation of ActiveSync?
The device is primary configured to work over the internet. When you connect it to your PC it stops using the built in wireless modem to your mobile phone provider and uses the internet connection of your PC.
The error you have posted above is caused by the fact that external name of the Exchange server doesn't resolve internally. You need to make it so that it does. The device will then connect.

Simon.
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SembeeCommented:
Have you spoken to the Hosted Exchange providers? They may well have some further advice. The advice I gave you was based on you having your own Exchange server.

Simon.
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Speedy72tAuthor Commented:
I can't test verify if it is working correctly but I found in a google search a comment about having to force the device connection settings in active sync from automatic to internet.  The errors have gone away but I have to go take care of a screaming baby so it's going to be a bit before I can verify that all functions are now working correctly USB or wireless.
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Speedy72tAuthor Commented:
It is working.  So you are right - it wasn't a limitation in active sync, although my experience with MS software is that there are often rather silly limitations.  So it was just a simple setting in the software, nothing complicated at all.  Thanks.
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