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Failed to install the remote installation service. Application installation files may have been successfully copied but the setup program was not started.

Posted on 2007-10-03
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Last Modified: 2013-12-09
I am in the process of migrating our existing Symantec Antivirus solution from 9.0 to 10.1.6.6000 and am having trouble upgrading the clients using the ClientRemoteInstall tool, launched from inside the Symantec System Center Console. I am having this issue on ALL of our clients when I try to remote install the Anti Virus software update.

The software is being copied correctly to the user's c:\windows\temp directory, but fails to launch the antivirus software. The error I am receiving from the Symantec System Center Console after I try to deploy the new software to the client is:

Failed to install the remote installation service. Application installation files may have been successfully copied but the setup program was not started.

The workstations I am attempting to install the software update onto are all up to date as far as service pack levels are concerned..etc....

Any help would be greatly appreciated!
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Question by:soadps
3 Comments
 
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by:
yasserd earned 2000 total points
ID: 20017855
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Expert Comment

by:hitsontd
ID: 20622039
The submission from "vasserd" worked for me. IMHO he should get points.
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Author Comment

by:soadps
ID: 25725697
This issue was caused by local Cisco Security Agent.
Updated all clients via LANDesk
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