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Faulting application outlook.exe and faulting module mscvrt.dll problem

Hello,

One of our users cannot run Outlook 2003 for some reason.
We just deployed two computers with exact same installation of Windows XP SP2 and Microsoft Office 2003 SP3 using Ghost.
One computer runs Outlook 2003 just fine, the other crashes.
Both computers are exactly the same in hardware spec(same CPU, same amount of memory) and level of Security patches for both Windows and Office.

Measures taken:
Restart the computer, still crashes.
Running outlook.exe /safe crashes.
The user is temporarily checking his/her mail through OWA.

Haven't tried:
Ask the user to use a different workstation.
Ask a different user to use the computer with the problem.
Clearing out all the user profiles stored on the workstation.

Event log:

Event Type:      Error
Event Source:      Microsoft Office 11
Event Category:      None
Event ID:      1000
Date:            10/3/2007
Time:            2:51:25 PM
User:            N/A
Computer:      ??????????
Description:
Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module msvcrt.dll, version 7.0.2600.2180, stamp 41109752, debug? 0, fault address 0x00037efe.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 6f 00 75 00 74 00    .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00   l.o.o.k.
0038: 2e 00 65 00 78 00 65 00   ..e.x.e.
0040: 20 00 31 00 31 00 2e 00    .1.1...
0048: 30 00 2e 00 38 00 31 00   0...8.1.
0050: 36 00 39 00 2e 00 30 00   6.9...0.
0058: 20 00 34 00 36 00 35 00    .4.6.5.
0060: 66 00 32 00 38 00 65 00   f.2.8.e.
0068: 33 00 20 00 69 00 6e 00   3. .i.n.
0070: 20 00 6d 00 73 00 76 00    .m.s.v.
0078: 63 00 72 00 74 00 2e 00   c.r.t...
0080: 64 00 6c 00 6c 00 20 00   d.l.l. .
0088: 37 00 2e 00 30 00 2e 00   7...0...
0090: 32 00 36 00 30 00 30 00   2.6.0.0.
0098: 2e 00 32 00 31 00 38 00   ..2.1.8.
00a0: 30 00 20 00 34 00 31 00   0. .4.1.
00a8: 31 00 30 00 39 00 37 00   1.0.9.7.
00b0: 35 00 32 00 20 00 66 00   5.2. .f.
00b8: 44 00 65 00 62 00 75 00   D.e.b.u.
00c0: 67 00 20 00 30 00 20 00   g. .0. .
00c8: 61 00 74 00 20 00 6f 00   a.t. .o.
00d0: 66 00 66 00 73 00 65 00   f.f.s.e.
00d8: 74 00 20 00 30 00 30 00   t. .0.0.
00e0: 30 00 33 00 37 00 65 00   0.3.7.e.
00e8: 66 00 65 00 0d 00 0a 00   f.e.....
0
BAM-IT
Asked:
BAM-IT
  • 2
1 Solution
 
war1Commented:
Greetings BAM-IT !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins. Do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps, war1
0
 
BAM-ITAuthor Commented:
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.


Works.
Thanks.
0
 
war1Commented:
BAM-IT, glad that worked for you and now you can open Outlook.
0
 
dcc_twheelerCommented:
Thanks!
0

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