How many IT support staff do you need to support a company of this size?
Posted on 2007-10-03
I am an IT Manager at an organization where I am trying to validate the number of IT support staff I need for my team. Unfortunately we are not a "standard" organization and do not fit into any kind of mold I am aware of so I am querying you as to what your thoughts are. Here is our rough setup:
- 110 users mix of laptops and desktops
- 3 locations
- BlackBerry's and BES
- 40 servers and appliances ranging from DC's to encryption appliances to application servers of various sorts and a SQL and Oracle DB; redundant NAS devices; exchange clsuter; CItrix farm
- workgroup printers, network faxes and MFD copiers throughout the facilities
- 10 international and domestic data and voice lines ranging ranging form DS3's to P2P T1's and most are P2P or private circuits; with associated routers
This group runs all aspects of IT from the desk phones to the routers and firewall.
This should give you a good idea. WHat I am looking for in repsonse is something liek this:
You should have:
1 IT Manger
X LAN Admins
X L1 desktop techs