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Problem sending mail with Outlook Express....killing me!

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Last Modified: 2013-11-30
I started work for a new client today who have a Windows 2000 Advanced Server with ~10 machines running XP & Win98.  There is no Exchange server installed, so each machine is essentially using e-mail locally.  They are set up using Outlook Express and they use web.com to host their e-mail.  They said to have not been able to send mail, only receive mail.  I set their outgoing mail server to mail.optonline.net which allowed them to send mail but only temporarily.  Within a few hours they were getting the following error:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.registeredsite.com', Server: 'mail.optonline.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

I tried to troubleshoot a bit and found that I couldn't telnet mail.optonline.net 25 from the server or any machines but I could telnet fine from my remote machine off the network.  I rebooted the server and router(D-Link SOHO) and was then able to telnet fine and e-mail worked perfectly.  

4 hours later I got a call saying that they were getting the same error and couldn't send mail.  I logged into the server remotely and found that I was no longer able to telnet mail.optonline.net 25.  I rebooted the server twice, and I still can't telnet in.  Only thing different is I'm not able to reboot the router remotely.

Any ideas?  They have Symantec Corporate installed.  I can log in remotely all night but won't have physical access again until tomorrow.
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Brian PiercePhotographer
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Commented:
check if the SMTP server requires authenication - many do - and make sure this is enabled if required
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If its SBC/AT&T you can call them and request port 25 be unblocked.
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Commented:
Did you check web.com for how they want your Outlook Express configured?  I had a similiar problem with a client using TW as their ISP but godaddy.com was their email host.  I had to use godaddy.com's email settings SMTP/POP for the client's email.  Check that on web.com.

Author

Commented:
ISP is optimum online.  i still don't have the symantec password from the old sysadmin so I can't check into Norton.  Will report back soon, so far nothing has worked.
Commented:
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If your using Symantec Corporate or Enterprise.
Go to the Server at  C:\Program Files\Symantec\Symantec System Center\Tools and run the iForgot.exe program
If your running 10.0 or higher.  You can specify the username: Symantec and set your own password.

Author

Commented:
Default symantec password did not work.  Tried the iforgot utility, didn't work.  Keep getting this error:

"The specified user account does not exist"

Tried Symantec, symantec, Administrator, administrator, admin, and any other account names I can think of that the old admin may have used.

Any ideas??
Ok go here:
HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\Accounts

You will see the user name there:
user-Symantec-p
user-Symantec-r

Whatever is between the user- and the -p is the user name.  Then go to iforgot.exe and put your username and new password and you should be set.

Commented:
Is it against the rules to just tell him the default password?  I mean, I hate to see him fight with this when some of us know the password.  
He doesn't even have the default username.

Commented:
What version of Nortons/Symantec are you using?

suthngin- Does that mean if he did, we would be able to provide him with the pwd?
Yea, it's just 'symantec.'

Commented:
Before we make this into a trouble-shooting session for AV, has the email settings been verified with the provider/host of your email?  Also make sure you aren't using the email RELAY settings for their email client, but the smtp/pop settings.  That is another sometimes overlooked setting.

Author

Commented:
Thanks for all the responses guys.  It ended up being an issue with the ISP, optonline and the way the old server was setup.  I got the system stable after talking to Optimum.  Thanks !!!

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