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PDF files with Japanese characters will not open.

Posted on 2007-10-03
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Last Modified: 2011-04-14
software - Adobe Acrobat 6.0.6 with japanese language pack installed.
OS - Windows XP Professional SP2 with multilingual pack installed.
Office 2003 SP2 with multilingual pack installed.

Okay, now that the basics are out of the way, here is the problem:

Any PDF file that has a japanese character in the filename will not open. In some cases, the PDF is sent in a japanese language email and all of the characters show fine. If I click on the PDF to open it however, I get:
"There was an error opening this document. The filename, directory name, or volume label syntax is incorrect."
If I rename the file to English characters, the file opens fine, showing all the original content in the file, including the japanese characters. Japanese characters show fine in all Office applications. All updates and service packs are installed.
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Question by:JRockSolid
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5 Comments
 
LVL 31

Accepted Solution

by:
captain earned 2000 total points
ID: 20018629
Hi

Not sure what is going on here, first does this only happen for PDFs or also for Word docs or other files that you open with d-click.

If so I suspect that has to do with the handling of the character by the OS rather than Acrobat.

I am certain you tried this but:
Go to Start|Settings|Control Panel and select Regional and Language Options. On the Advanced tab look for "Language for non-Unicode programs" and check whether japanese is selected.

Then try again

Hth
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LVL 3

Author Comment

by:JRockSolid
ID: 20018745
Unfortunately, I have tried that already. It only does this on PDF files. Excel and Word files with japanese characters in the title work just fine. I know it isn't a corrupt pdf either because I can rename it to english and it opens fine.
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LVL 3

Author Comment

by:JRockSolid
ID: 20018795
Correction...I thought I had Japanese selected in the non-Unicode programs but I did not. Thank you very much captainreiss.
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LVL 31

Expert Comment

by:captain
ID: 20018835
Hi

The error message verbatim seems an OS message, I wonder whether Acrobat 6.06 simply does not understand the way XP handles this. have you ever had this working with 6.06?

I am going offline now but will look further tomorrow.

all the best
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LVL 31

Expert Comment

by:captain
ID: 20018841
Oops missed the accept due to lack of refreshing, thanks for grade and points.

all the best
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