email staying In Outbox

A user called and said they cannot send in Outlook. They are using Outlook2003
What would cause this all od a sudden. Its a POP account, possible SMTP?
jackm1Asked:
Who is Participating?
 
war1Commented:
jackm1,

Another reason an email gets stuck in Outbox is that there is a message stuck there.

If so, Create a new PST file.
http://support.microsoft.com/kb/829971

Then drag all the emails and contacts addresses to the new PST file.
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=52
0
 
jvuzCommented:
First check the settings. Are they what they should be?
0
 
elec1celeCommented:
You need to make sure they can connect to the server it may be a network issue and this is just the first symptom they notice.  Send them an e-mail and see if they get it
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
jackm1Author Commented:
I will check the setting. They can use thier email via the Web and it works
0
 
war1Commented:
Greetings jackm1 !

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

5. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

6. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

7.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps, war1
0
 
jackm1Author Commented:
I think he has a virus he said he keeps sending emails-I am heading there now
0
 
upul007Commented:
A common reason for emails to get caught up in the outbox is when an address / distribution list is not updated properly. Re-open that email and remove all addresses. Then add another, possibly your own and then send.
0
 
jackm1Author Commented:
Thanks War1
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.