outlook and exchange

Posted on 2007-10-04
Last Modified: 2010-08-05
i have a user that when he sends messages sometimes to people they will get two copies?
Question by:zenworksb
    LVL 9

    Expert Comment

    This can happen when the virus scanning software scans outgoing messages.  Take a look and see if there is an option to turn that off.

    Author Comment

    explain how this happenes?
    LVL 9

    Accepted Solution

    It takes so long to scan the email that Outlook times out and believes the message wasn't sent.   Once the virus scanning program is done it's scan of the outgoing email, it is sent.  At this point Outlook tries sending it again.    It wouldn't happen everytime, but I've seen it enough to know that this is a possibility.

    Check the settings on your virus scanning app to see if you are able to turn that off.  We use an enterprise version that doesn't allow for that, so we have to put up with it.

    You may also be able to increase the server timeout in Outlook to fix this as well.  I am not running Exchange, so I can't say for sure where you would make that adjustment.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
    Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
    In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
    how to add IIS SMTP to handle application/Scanner relays into office 365.

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now