Exchange in a Franchise Environmant

Posted on 2007-10-04
Last Modified: 2010-04-19
I have a client that owns a franchise. They all have an e-mail address of They get there mail delivered to them through the SBS POP connector and send outbound mail through the exchnage server. When they try to send mail to a user at a different franchise or the Corp Office exchnage returns it becouse that user is not on that exchange server and the server expects to find them there. I know I had to address this before, and I was able to tell Exchange that it is NOT responsible for the entire Domain and to forward out mail that is could not resolve locally for that domain name. I know I had this issue before and was able to resolve it, but don't recall how.

THey are running a SBS 2003, with Exchange 2003.

Thanks for your help.

Question by:dwordenjr1
    LVL 5

    Expert Comment


    Add a MX record for each other office within
    In youe DNS.

    Robert Lundqvist
    Small Business Specialist
    LVL 104

    Expert Comment

    I expect you made a change to the recipient policy. You will be looking to turn off the option in recipient policy for Exchange is responsible for all email for this domain (or whatever the error is).

    LVL 58

    Accepted Solution

    You would need to edit the recipient policy to start with, editing the email address portion to untick the checkbox.

    I believe the option for forwarding unresolved mail to an external host which you are looking for can be found in the third tab of the SMTP virtual server properties.
    LVL 74

    Assisted Solution

    by:Jeffrey Kane - TechSoEasy
    This is actually quite easy to fix by following my answer in this question:  http:Q_21877908.html

    (this is basically what tigermatt suggested though)

    LVL 1

    Expert Comment

    Hi dwordenjr1,
    I know that you don't ask that many questions here on EE, but in all fairness "tigermatt" was the first to post a solution.

    Could I suggest a 'split' between him and TSE?

    Thank you,

    Experts Exchange Moderator
    LVL 58

    Expert Comment

    I agree with Vee


    Author Comment

    Maybe I am missing something obvious, but I don't see how to split the points.
    LVL 1

    Expert Comment

    Hi dwordenjr1,
    When I re-open the question, one of your options will be to 'Accept Multiple Solutions'.
    If you select that, you will be able to assign points to each Experts, then assign a grade.
    Please post back if you have any other questions.

    Thank you,

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