BES Enterprise Activation Hangs at 50%

Posted on 2007-10-04
Last Modified: 2013-03-12
I have BES 4.2 Running, and Exchange 2003.  From a new BB 8830 I attempted an Enterprise Activation.  the first try it got to 43% with Email Filters, Email Settings, Map Locations, and Spell Check Options  hung on Initializing.  I was getting new e-mail successfully, but Calendar and Contacts had actually been synced previously through desktop manager.  I researced this problem, and wiped the handheld.  Repeated this steps.  This time it got to 51%, same options showing as "initializing", my emails were coming in, my calendar was syncing, but there are no contacts.  After a half hour or so it dropped to 49% completed, and that has been the only change for over an hour.  

I'm not sure if I should just be waiting for the contacts to populate, or if it's truly hung up and I need to figure out why.
Question by:hindsight
    LVL 63

    Expert Comment

    Depends on your signal quality.

    I let it run for at least a few hours and sometimes overnight.

    I have seen issues where the BB device needed replacement, and ot the user needed to be removed from BES, and readd-ed after a new Wipe of the BB device.

    I hope this helps !
    LVL 1

    Author Comment

    I had wiped it, and therefore there was no Contact info. What I did was stop the activation, go to User > Properties > PIM SYnc and set Address Book Syncronization Enabled to False and ran the activation.  It completed 100% quickly.  Then I Imported the contacts with a onetime sync on the Desktop with Desktop Manager.  Then went back in, changed Address Book Syncronization to True, and resent the IT Policy and Service Books to the Blackberry.  

    It doesn't appear yet that the Address Book is syncing wirelessly.  Will this never work since it wasn't selected when I activated it, or will this go into effect after it processes the Calendar/Address Book?
    LVL 63

    Accepted Solution

    It should kick in as long as there are no corrupted entries.
    DO some test tomorrow.


    Featured Post

    Threat Intelligence Starter Resources

    Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

    Join & Write a Comment

    Suggested Solutions

    Title # Comments Views Activity
    Blackberry Priv 3 119
    How to integrate Barcode in the application 6 71
    Cloning cell phone? 3 105
    Exchange 2007 & Outlook Issue 10 65
    Cell phones contain everything nowadays; our whole lives in one single device. With important data, contacts, photos, emails, credit card information and much more, our phones can be convenient yet detrimental if ever lost or stolen.  Use these s…
    If your app took Google’s lash recently, here are the 5 most likely reasons.
    how to add IIS SMTP to handle application/Scanner relays into office 365.
    In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

    732 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now