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Opening Applications is slow on Server running Terminal Services

windows server 2003 running terminal services

when applications are opened, there is about a 20 second delay before the application opens. once the application is opened, it is not slow.

this is happening on Office 2003 as well as Crystal Reports 10 files. It doesn't matter if I try to open a file created by the application or the application itself... both have the delay.

there are no related errors in Event Log.

ChiefIT

Slow processes could the result of a number of different issues.

You could look at the DCdiag reports to see if you can find some DNS errors.

Also, it could be the difference in time between machines. Have you set up an authoritative time server for the domain?

Are there any issues in event viewer?

zephyr_hex (Megan)

ASKER

yes, there is a time server and it is the DC. the DC is at the same location as the server running terminal services...

there are no related issues in event viewer. in fact, event viewer is pretty clean, aside from some errors caused by symantec scans at night (not able to access some files)

i will look at dns issues, but why would dns come into play when the applications in question are installed locally on the server? no other servers have this issue...

ChiefIT

You're right. If you can access the files, then DNS should be good.

What does ping latency look like?

zephyr_hex (Megan)

ASKER

ping latency? again... this problem happens on applications that are locally installed on the server, with files that are locally installed on the server. i don't think this is a network issue...

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ChiefIT

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zephyr_hex (Megan)

ASKER

thanks for the ideas. in particular, the virus scan one caught my eye. i will see if i can find a relationship between the two.

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