Posted on 2007-10-04
Last Modified: 2012-06-22
I am using Vista Business, and i joined my network. i was sucessfull and i gave this network userid administrative rights and privileges. however when i try to install software i keep getting this message " this version of symantec antivirus requires elevated privileges in order to install, please log in as an administrator"
I want to install this software on this computer, but even if i log into this computer as an administrator i am unable to install this software.
Question by:gmollineau
    LVL 23

    Accepted Solution

    Disable UAC and that should do it.;

    Start->Run and type msconfig

    Goto the tools tab and scroll to the bottum and you will see "Disable User Account Control "

    highlight it and click lauch. you will be prompted to reboot after it disables it and you should be good to go after rebooting
    LVL 70

    Assisted Solution

    Disabling UAC is not recommended - get an antivirus product that supports VISTA properly and you should not need to do this.
    LVL 59

    Assisted Solution

    When installing the program, are you clicking on an .exe or .msi file, for example, that runs setup?  You might be able to get the proper privileges by right clicking it and selecting "Run as Administrator" from the context menu.

    Author Comment

    Yes i am trying to install an antivirus that supports Vista.

    Author Comment

    I disabled the UAC this helped, however i am now getting this message when i try to install the SAV windows 32 vista antivirus software. I am getting this message under both the user profile and the administrator profile. " Error 1311 source file not found. c:\users\administrator\appdata\local\temp\temp1_symantec_antivirus_10.2\\cd1\savvista\ verify that the file exists and that you can access it."
    I installed this software on other vista computers already, so i am a bit puzzled.
    Thanks a lot.
    LVL 5

    Assisted Solution

    by:Ric Tutero
    Looks like the installation files in the temp folder have been either deleted or corrupted somehow. It may have been trying to access files that were already there since the last time you installed it.

    If you're using a full installer (or might work with a network install as well, haven't really tried), you can just empty the appdata\local\temp\ folder (except your user photo, if you have one, & the FXSAPI-something debug log file) & try the install again.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Suggested Solutions

    Title # Comments Views Activity
    Sharing a printer 7 607
    where is DiskShadow.exe for Vista 4 1,280
    Trying to connect to Oracle database from Visio 8 932
    Internet Explorer Not Working 6 590
    Hi All Just a quick one for everybody. I was recently looking into setting the default User Account Picture for all my vista clients within the network but on closer inspection the group policy setting only allows you to set the default pictur…
    The Service applet starts in Extended Mode by Default, with a taskpad on the left of the services pane. This view mode was introduced in XP. As I find it not very usefull, I like to use the Standard view as default, and without the Console tree. …
    The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
    Sending a Secure fax is easy with eFax Corporate ( First, Just open a new email message.  In the To field, type your recipient's fax number You can even send a secure international fax — just include t…

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now