Can't change my firewall setting...

For some reason I can't change my firewall setting. I used to have some trial antivirus programs running, now they have expired I uninstalled them. It seems around the time the anti-virus software trial finished I started having problems (though I am not entirely sure this is the cause).

I can connect to the internet but no data is coming in so I can't use my browser at all.

When I go to disable my firewall the options are greyed out so I can't change them.

How can I put this right?
Who is Participating?
Try to stop the Windows Firewall / ICS Service.  

Computer Management >> Services  >> Windows Firewall / ICS Service >> Stop
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