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Can't print to Postscript driver (PCL ok) without Administrator permissions

Posted on 2007-10-04
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I'm working with a client who has a Canon ir5055 printer.  Simply working with test pages, we can't print to the Postscript driver without local Administrator privileges.  Printing to PCL works fine.  We are trying to use some PS fonts so PCL is not an option.  I have tried the policy setting allowing Everyone to load/unload device drivers.  Any ideas of where else to go?
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Question by:blcomp
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by:hdhondt
ID: 20019264
What happens, exactly?

Can a non-administrator install the driver? What error message do you get? What are the permissions in the driver? Do you print via a server or direct
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by:blcomp
ID: 20019367
Good questions, thanks.

Non-admin cannot run the driver install from the CD, but can install from the print server.  Non-admin also has full rights to manage the printer preferences etc in the printer properties.  Have tried printing via server (\\server\printer) and directly to TCP/IP port.

Error message is standard - failed to print, click to open the troubleshooter.
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by:hdhondt
ID: 20019767
If an admin installs a local driver (direct IP) can a non-admin use that driver to print?
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Author Comment

by:blcomp
ID: 20022884
tried that.  nope.

Are there any known differences, permissions-wise, between PCL and PS drivers??
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by:blcomp
ID: 20029215
Increasing points!  need help folks.
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by:hdhondt
ID: 20029692
No, the permissions have nothing whatsoever to do with the driver type. They are set by Windows, irrespective of the driver.

Try completely deleting the driver. In Printers Control Panel, first delete the printer, then go to the File menu and select Server Properties. Click ont the Drivers tab and remove it. Then reinstall.

You still have not mentioned what error messages you get.
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Author Comment

by:blcomp
ID: 20045409
Deleted and reinstalled PS driver from client, no change.  Also tried creating another share on the server for this printer.

When printing a test page, the error message is "Test page failed to print.  Would you like to view the print troubleshooter for assistance?"
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Author Comment

by:blcomp
ID: 20112327
We ended up installing the new Canon UFR (Ultra-Fast Render) proprietary driver, which can do all font types.  Worked great right out of the box.
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