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Disappearing appointments in Outlook shared calendars

The receptionist has (editor) delegate rights to 10 calendars (for our counselors).  Here are a couple of the problems she continues to experience randomly but frequently:
1. Receptionist schedules an appointment on a counselors calendar.  Later, when scheduling another appointment the previously scheduled one is no longer there.
2. Counselor schedules an appointment and it never shows up for the receptionist.  The receptionist then shedules the same appointment and the counselor now sees two identical but conflicting appointments.

-Server side: Exchange 2003 running on Windows Server 2003
-Client side: Outlook 2003 running on Windows XP
-The appointments scheduled by the counselor are not being marked private.
-We looked at other delegate rights and took away the right to delete appointments from anyone else that had them, so ony the receptionist and the mailbox owner can delete.

Any suggestions would be greatly appreciated.  It seems we are getting nowhere with this issue.

Thanks!

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techduck
Asked:
techduck
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1 Solution
 
albatros34Commented:
Are you using cached mode? It sound like there are synchronisation problems. Disable cached mode on the computer of the receptionist.
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SembeeCommented:
Cached mode would not be the source of this problem as cached mode only applies to the default mailbox and calendar, not any additional calendars.

Is anyone using any kind of synchronisation? PDAs for example?

If you have used delegates to link the two it sounds like the link has failed. Remove the delegate setting and recreate.

Simon.
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techduckAuthor Commented:
None of those users are setup in cached mode.  Also, no synchronization (Palm/smartphone) is being used.  If I try removing and re-adding the delegate rights do you recommend I wait a certain period of time before I setup the delegates rights again.

Thanks!
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SembeeCommented:
Delegates can be a pain to flush out.
Remove them, then restart Outlook so that it gets the fresh settings.
Then add them back in again. Remember to restart the delegate as well as the source.

If the problem continues, then the delegate system may not be flushing correctly. Removing all the delegates and then putting someone new in to the list, restarting Outlook and removing that new person usually flushes it out. You can then put the old delegates back in again.

Simon.

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techduckAuthor Commented:
Thanks for the recommendation Simon, I will try that.  Just thought I would update this with the latest issue to see if it triggers any other suggestions.

1.  On 10/4 the receptionist scheduled a 12:00 appointment for the counselor on 10/8.
2.  On 10/5 the counselor asked the receptionist to schedule a 12:00 appointment for him on 10/8.
3.  The counselor didn't see the 12:00 appointment scheduled by the receptionist yesterday.
4.  I had the counselor close the outlook client, launch internet explorer and log into webmail.  He could see the 12:00 appointment as well as the 11:00 the receptionist had just scheduled 2 minutes ago.
5.  I had him log off and close internet explorer.   When he open the outlook client back up he could now see both appointments the receptionist scheduled for 10/8.

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SembeeCommented:
If you aren't using cached mode then it certainly sounds like something is up with the delegates. Let me put it this way, delegates is where I would be concentrating for now.

Simon.

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If your question has been answered, pleased remember to accept the answer and close the question.
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techduckAuthor Commented:
Flushing out the delegates definitely helped.  The remaning issues may just be user error.
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