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POP Connector couldn't work correctly after reinstalled SBS2003

Posted on 2007-10-04
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dear experts:

I recently reinstalled sbs2003 r1 (1st. one didn't installed correctly)
issue: POP Connector couldn't get to work on smartphone and outlook express

the 1st. server, when setup user account from "Sever admin" in the user account properties,under exchange email address tab,
it used to shown 2 email addresses:
username@mail.domainname.com & username@domainname.com
AND, the 1st. server's POP Connector work extremely well!

On 2nd re-installed server, I had problem using the POP Connector:
the user email shown user@mail.domainname.com at default. (even if I changed it to user@domainname.com) since the 1st server shown both email addresses with the 2nd one as default!

I had follow the sbs2003 wizard and ran CEICW 4 times.
Event viewer shown POP Connector errors:
a) the download of POP Connector end with error
b) the error is 10054

any suggestion?
thank you!
sam
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Question by:samntlam
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Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 20019445
Most everything you've said doesn't make sense Sam.  But let me see if I can sort it out...

"issue: POP Connector couldn't get to work on smartphone and outlook express"
The POP3 Connector is not designed to work on a smartphone or Outlook Express.  It's to pull email from a hosted POP3 Server to SBS's Exchange Server so that you can then use Outlook 2003 for your email.

Smartphones would use Activesync to receive email from the Exchange Server then.  Outlook Express is not generally used with SBS because SBS provides licenses for Outlook 2003 with each CAL.

"username@mail.domainname.com & username@domainname.com"

This shows a total misconfiguration of your server from the start.  First of all, it sounds like you are using domainname.com as the Active Directory Domain for this server.  I'd suggest that you use a .local domain name instead so that you can understand the difference between your internal domain and the Internet domain name.  
To do this, you need to reinstall again... (fresh, reformat all drives) and when the setup asks for your domain name, use "domainname.local".

If you want a good visual how-to for the setup, please go to http://www.sbs-rocks.com/sbs2k3/sbs2003-2.htm

When you run the CEICW, you will enter your E-MAIL domain name which would then be domainname.com.  This will put two SMTP email addresses in the user properties, username@domainname.local & username@domainname.com, which is the way it should look.

Jeff
TechSoEasy
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Author Comment

by:samntlam
ID: 20019604
Jeff,
thanks for prompt reply

" The POP3 Connector is not designed to work on a smartphone or Outlook Express.  It's to pull email from a hosted POP3 Server to SBS's Exchange Server so that you can then use Outlook 2003 for your email."

my smartphone works with the POP setting from my previous server for a period of 70+ days. And with the same smartphone works for me in the company i worked for a period of 2+ years (not sure if it "pull" or "push" but all mail coming from smartphone's internet connection) I hope it matter in answering that!

any way, back to my home server:
the previous setting on POP connector = POP = mail.domainname.com / SMTP = mail.domainname.com

on my 2nd installed server, I had to use the setting below to get mail from this server =
POP = server.domainname.com / SMTP = server.domainname.com
it works with error. (well, I can't accept that either)

I was looking for how not to use "server" and instead "mail" for the smartphone and outlook express
how ever you explained it. (appreciated, still)

History---
my smartphone works "perfectly" on ActiveSync via exchange outlook OMA
I need to setup another POP connector so that all email message can be transport to two different places in our company
* (for some reason my boss at work wants it this way, don't ask me why nor if this makes sense to you)*
we have over 200 smartphones at works and i am responsible on this sector (not to my server at home, though)

      smartphone does works with POP it just that whether or not it was or wasn't designed to work with some email applications (BTW, all smart phones running wm6)
-----------------

" This shows a total misconfiguration of your server from the start.  First of all, it sounds like you are using domainname.com as the Active Directory Domain for this server.  I'd suggest that you use a .local domain name instead so that you can understand the difference between your internal domain and the Internet domain name.  
To do this, you need to reinstall again... (fresh, reformat all drives) and when the setup asks for your domain name, use "domainname.local".

I host my own exchange, that's why. but i think i might redo another one for the suggestion you've giving.

I am, still looking for other suggestion as to why I can't use "mail" now but I could before on the 1st. server?

please forgive my ignorance!
sam



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Assisted Solution

by:Jeffrey Kane - TechSoEasy
Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 20019673
"my smartphone works with the POP setting from my previous server"

You can certainly configure a smartphone to use POP3 to retrieve email from an Exchange Server, but that has nothing at all to do with the POP3 Connector and it is definitely not the best way to configure it.  POP3 email is a RECEIVING protocol.  Meaning that you don't SEND email with POP3, you only RECEIVE it.  Therefore, the POP3 Connector in SBS is only used to RECEIVE email into the SBS's Exchange Server.  

"the previous setting on POP connector = POP = mail.domainname.com / SMTP = mail.domainname.com"

So now I'm wondering what you are calling the "POP connector"?  It seems as though you are enabling the POP3 Service on SBS to allow POP3 Email retreival from the server.  This is NOT a good thing to do, and is usually not necessary.  POP3 Email isn't secure, and if you download email from Exchange via POP3, then it is potentially removed from the server which would make backup impossible, and bypass the benefits of "Deleted Item Recovery".  Not to mention, it could remove messages from your Exchange mailbox so that it doesn't sync on every device you connect with.

Instead, remote access to email should be via ActiveSync on Mobile Devices, and via Outlook Web Access from just about anywhere.  On Laptops, RPC over HTTPS can be configured to allow Outlook 2003 to work with any Internet connection (no VPN required) and RPC over HTTPS can also be used from home computers with Outlook 2003.

"I host my own exchange, that's why."

It doesn't make any difference whether you host your own Exchange or not.  I'll say it once again... your Active Directory Domain Name has NOTHING at all to do with your Internet & Email domain name.  These are configured separately, and you can assign as many Public Email domain names as you like to your Exchange Server (I currently have 8 domains hosted on my own SBS Exchange Server).

"I am, still looking for other suggestion as to why I can't use "mail" now but I could before on the 1st. server?"

I believe that I answered that in your other question... but the fact is that the "HOST" name you use must resolve publically via DNS.  So if you want to use mail.domainname.com you need to make sure that host name is configured in domainname.com's public DNS Zone file at the domain registrar.

Jeff
TechSoEasy
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