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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Mail not being received in Outlook Express but appears in Mailwasher

have a customer who is using Outlook Express 6 but he usually views his mail in mailwasher first to reduce the spam. However some of his mail is not being processed. I sent him an email from my Yahoo account, normally if he has OE open it will bypass MW but both my mail and SOME (not all) of this other mail is not coming through. He can see the mail in MW but when he clicks on it to accept the message which would transfer it into OE it wont budge. The mails don't have attachments and they are from reliable source.
 
Do you have any ideas why this might be happening. I have got him to set up this OE account again but he still experiences the same issue.
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signpost2
Asked:
signpost2
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1 Solution
 
war1Commented:
Greetings signpost2 !

Sounds like Mailwasher is not passing the email onto to Outlook Express.  Uninstall or disable Mailwasher and let email go directly to OE.

Hope this helps, war1
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signpost2Author Commented:
Possibly, but he does say that when he has OE open only, the mail goes directly into his mail box and not mailwasher., but I don't know anything about Mailwasher. Thanks
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war1Commented:
signpost2, were you able to disable MailWasher and test?
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signpost2Author Commented:
Sorry about not getting back. Other things took priority. Another collegue manage to sort the problem but I can't remember what he did!! thaks for replying.
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war1Commented:
signpost2, glad the problem is solved. If you remember how your colleague fix the problem, please post the solution.
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