Mail not being received in Outlook Express but appears in Mailwasher
Posted on 2007-10-05
have a customer who is using Outlook Express 6 but he usually views his mail in mailwasher first to reduce the spam. However some of his mail is not being processed. I sent him an email from my Yahoo account, normally if he has OE open it will bypass MW but both my mail and SOME (not all) of this other mail is not coming through. He can see the mail in MW but when he clicks on it to accept the message which would transfer it into OE it wont budge. The mails don't have attachments and they are from reliable source.
Do you have any ideas why this might be happening. I have got him to set up this OE account again but he still experiences the same issue.