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Missing File in Registry

Currently, I am trying to install the drivers from an HP Photosmart C6180 and each time I encounter an error.

The error is as follows: The installer cannot access the Registry Key. Please ensure that the installer has access to the registryand click retry to continue installation.

Registry Key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum
Manufacturer: Microsoft
The machine that I am installing these drivers on is a Dell Optiplex, P3, 733Mhz, 512MB Ram, and Windows 2000 pro OS.
Please assist
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manch03
Asked:
manch03
1 Solution
 
Ashish PatelCommented:
I guess the logged in username might not have the access to registry. Try installing using admistrative user.
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manch03Author Commented:
I am logged in as administrator and I have installed software perviously with no problems.
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phototropicCommented:
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phototropicCommented:
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manch03Author Commented:
Phototropic:

Sorry but that solution did not work. Yes, I am logged in as administrator.
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manch03Author Commented:
PLEASE REVIEW !!!!!!!!!!!!!!

X Enum

The installer cannot access this Registry Key.

Registry Key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum
Manufacturer: Microsoft

The machine that I am installing these drivers on is a Dell Optiplex, P3, 733Mhz, 512MB Ram, and Windows 2000 pro OS.

I have tried these suggustions and no solutions at this point.
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grayeCommented:
Just curious... what happens when you launch the Registry Editor and poke around that key (and particularly the USB below it)... does everything work?
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manch03Author Commented:
Graye:
Yes, I am able to launch the Registry Editor and navigate thru Enum and no trouble accessing the USB.
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johnb6767Commented:
Right click ENUM>Permissions, and select Users "Full Control". Add Users if it is missing...And make sure SYSTEM also has rights to it....

BACK IT UP FIRST THOUGH!!!!!!!!!!!!!!!!
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altra22Commented:
try to repair your registry
http://www.freeregistryfix.com/
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dreamyguyCommented:
Ok manch03,

Download regmon from www.sysinternals.com

run regmon and then re-produce the issue. Regmon captures all the registry keys that are being accessed in the background by applications. Click on the magnifying glass icon to start and stop capturing the registry activity. Do this at the time of issue so that regmon can capture the list of registry keys that the installer is trying to access. After doing that, save the output as a .log file and then open it with excel.

Now here's what you need to do to find the culprit.
Go to data-->filter-->auto filter.

Click on the dropdown which says "result" and see if there are any "Access denied" errors. If yes, then select it. It should then filter out all the other registry entries and show only those registry entries which have access denied errors in them. Go to those locations in the registry and add the "administrators" account to those keys.
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