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MS Outlook clients receive error "The address list could not be displayed" when opened in Terminal Server

Posted on 2007-10-05
Medium Priority
Last Modified: 2013-11-21
When users connect to the Terminal Server, they can open Outlook and see their messages but when they open a new message and select the "To" buttong, a message appears saying,

"The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help."

No separate address book is used on their config, they are just using the contacts in the Outlook Address Book.
Question by:AnimatorOne
LVL 58

Expert Comment

ID: 20024423
Please tell us what version of outlook you are using together with outlooks service pack and even windows's service pack (in case someone would like to reproduce that error).
Try googling for that error (togerther with the term terminal server)
Found http://support.microsoft.com/KB/924796/EN-US
Can you reproduce that problem if you logon locally?
LVL 58

Expert Comment

ID: 20024426
Also try logging on as an administrator.

Accepted Solution

AnimatorOne earned 0 total points
ID: 20024511
I listed Outlook 2003 as the version in this question but the same behaviour occurs with outher Outlook clients as well.

I removed and readded the outlook address book, set the contacts as the default book and it works now. The same process works for each of my other users too.

I'd still pass the points out if someone can tell me why this happens. Missing Registry entry on the TS perhaps?

Expert Comment

ID: 20063594
worked for me, too :-)

Expert Comment

ID: 20114450
Closed, 500 points refunded.
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