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Offline Address Book missing names in Exchange 2003/2007!

amedexitt
amedexitt asked
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Last Modified: 2008-01-09
Let me start by saying I've tried everything in my power to get this to work. For some strange reason, mailboxes that have been migrated to 2007 are missing from the OAB on both sides, 2003 mailboxes and 2007 mailboxes. They are there in Online mode for both, however it doesn't help as the vast majority are in cached mode.

I run outlook 2007, everyone else runs 2003, and its just not working.

I enabled public folder replication from 2003 to 2007, and I created a new OAB for 2007 and assigned it to each one of my database stores. I updated the OAB, I set the 2003 to use the new OAB, and I set the OAB Master to be 2007 from ESM in 2003.

It doesn't work, any ideas? I read in a thread Sembee asked someone to run a powershell for public folder statistics.. and here are the results:

Name                                     ItemCount               LastAccessTime
----                                     ---------               --------------
Conference Room 103 Office               4                10/5/2007 10:11:41 AM
EX:/o=Amedex Insurance Company/ou=Exchan 4                 10/5/2007 2:01:17 AM
ge Administrative Group (FYDIBOHF23SPDLT
)
EX:/o=Amedex Insurance Company/ou=Exchan 0                 10/5/2007 4:00:01 AM
ge Administrative Group (FYDIBOHF23SPDLT
)
globalevents                             0                 9/27/2007 8:57:20 AM
internal                                 0                 9/27/2007 8:57:20 AM
OWAScratchPad{CC61DD75-159D-4559-9328-3C 0                 9/27/2007 8:57:20 AM
2117571AEE}
StoreEvents{CC61DD75-159D-4559-9328-3C21 0                 9/27/2007 8:57:20 AM
17571AEE}
SVC Contact Info                         1                 10/5/2007 8:59:03 AM
/o=Amedex Insurance Company/cn=addrlists 0                 10/5/2007 2:33:55 PM
/cn=oabs/cn=Company Offline Address Book
OAB Version 2                            0                 10/5/2007 2:15:04 PM
OAB Version 2                            435               10/4/2007 8:01:58 PM
OAB Version 3a                           435               10/4/2007 8:01:58 PM
OAB Version 4                            91                10/4/2007 8:04:00 PM

Which doesn't make sense as I forced a rebuild.

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mhequipitMH IT Dept

Commented:
Did you try going into the clients and going to Send/Receive and manually downloading the address book?

Author

Commented:
Yep. Even clients from 2007 Exchange cannot see the full GAL (I'm running Outlook 2007 and I don't) while in Cached mode. While Online, everyone is listed.
mhequipitMH IT Dept

Commented:
We had a similar problem with a user we hid from the address book.  Have you checked the permissions on the offline address book?

Author

Commented:
Where do you set permissions for the OAB? I had to set the Default OAB back to 2003 because the 2003 clients were getting errors. This is a nightmare as I am going to be moving ALOT of mailboxes this weekend...
mhequipitMH IT Dept

Commented:
It's in System Manager, or Active Directory Users and Computers.  I'm not at my Exchange server right now but will try to help you as much as possible.  I do think it is in System Manager.
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Author

Commented:
SLafferty, no dice, is there a long delay from the time you set it to update from the time it actually appears to download the address list? It's rather frustrating as I am going full-speed in moving mailboxes to 2007 now and its a real pain.

Author

Commented:
Well I'm happy to report I got it working.. it turns out there "appears" to be a bug in Exchange 2007 when it moves mailboxes from 2003; For some reason the mail attribute gets changed from what the proxyAddress attribute is for the mailboxes when they get moved over. This is why it keeps erroring out on the creation of the Offline Address Book in the Event Viewer.

From what I can tell, until you correct ALL the issues, it doesn't complete the full rebuild of the address book. It's a bit of a pain to do, but luckily I can do the corrections pretty quick in ADSI Edit

I'd also like to say THANK YOU to the OABInteg creator, as it allowed me to see which of the attributes was not matching up.

mhequipitMH IT Dept

Commented:
Thanks for the heads up as we are planning a 2007 migration next year.  What kind of hardware are you running for yours?

Author

Commented:
We are super overkill to be honest mhequipit :)

We have 2 DL360 G5s with 8GB RAM as Hub/Client Access servers

and we have a DL380 G5 with 32GB RAM, 6 72GB 15K drives in RAID10 for TLogs, and 12 300GB 15K SAS Drives in RAID10 for Information Stores.

It screams, though the bit about Exchange 2007 using the full memory isn't a joke, It's up to 29GB of memory used!
mhequipitMH IT Dept

Commented:
Holy Cow!  Those have 64bit processors also, correct?

Author

Commented:
of course. Each server has dual quad core CPUs. :)
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