Crystal 8.0 Export Window Hangs from ASP Launched Crystal Report
Posted on 2007-10-05
I'm having a problem with the Export function of Crystal 8.0. It started happening when I uninstalled and then re-installed Crystal 8.0 on a Windows 2000, SP4 web server where it has been working for a very long time. The uninstall/re-install is the only thing that changed, meaning that permissions and IIS settings were left alone. The web application is classic ASP 2.0, vb script, and IIS 6.0. I'm using supplied ASP pages from Crystal 8.0 to manage the export function (and other features). Exporting works fine on other web servers that run the same application, but on this particular web server it hangs after this re-install effort.
I've read other posts here that indicate it's important to uninstall cleanly, and that may require manually removing the c:\winnt\Crystal folder and the c:\program files\Seagate Software folder after the uninstall, making sure it's really purged. Then follow with the re-install. Would you recommend that in this case?
Customized ASP pages prompt for data parameters, assign them programmatically to the selected Crystal report, and invoke the Crystal Runtime object using Seagate supplied asp files such as Crystal8x.asp, rptServer.asp, and SmartViewerActiveX.asp.
The c:\winnt\Crystal folder is populated with the standard 47 dlls, including the key dll files used for exporting (u2fxls.dll, u2fwordw.dll, etc).
The Crystal report runs fine. When you click on the Export button, the prompting window titled "Report Viewer Export" allows you to select a file type (Excel, Word, etc), a name, and location. When you click Save, the small "Exporting Report" window appears, with text "Exporting report to <filename>", and a progress bar and Cancel button. The window hangs there. All you can do is cancel. No errors are recorded in the event log.