Removing MS Exchange Prompt in Outlook 2007

Posted on 2007-10-05
Last Modified: 2011-10-03
I have a user that has installed Microsoft Outlook 2007. He has a personnal laptop and just installed Outlook 2007. Somehow hes got it looking for an Exchange Mail Server so when he opens Outlook he gets a message: "Connection to MS Exchange is unavailable. Outlook must be online or conncted. Outlook must be online or connected to complete this acction." Then it prompts to check the server name. Clicking on OK or Cancel just causes Outlook to close. All he wants to do is setup Outlook to use Gmail. How can I remove these settings so that Outlook is reset to the factory defaults so I can set him up to use this for home use. He also is running Windows Vista
Question by:ppapared
    LVL 16

    Accepted Solution

    Into the Mail Tab in Control Panel and remove the settings from there then restart.  Although I'm pretty sure Outlook 2007 does not work with Gmail.
    LVL 104

    Expert Comment

    Outlook 2007 works fine with GMAIL. GMAIL is just a POP3 server like all others.

    You need to flush out the Exchange based profile. Then allow Outlook to create a new one.


    If your question has been answered, pleased remember to accept the answer and close the question.
    LVL 23

    Expert Comment

    To elaborate on Vista, go to the control panel and choose "Mail", then choose "show profiles" then just remove the one that is there.  Then when Outlook is opened again it will start from scratch and allow him to setup the Gmail account.

    Author Comment

    Thanks for the help. It was in Control Panel like Wadskit first mentioned. Got it fixed and the user is happy. Thanks for again

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