DNS doesn't have record for client machine
Posted on 2007-10-05
We have a windows 2003 server and domain. We have about 40 some XP pro workstations and one remote user living in another country. This remote users computer was originally setup in the office, and was/is a member of our windows domain. This users connects to our office via our VPN a few times a week for short periods of time. I am trying to push down to him our Anti Virus package which is managed by our main server. Unfortunately, there is no name resolution for his computer, and I can't figure out where to tell my windows server to search, or probe for his computer. He get's a local IP address when he is VPN'd in, and I can use VNC to connect to him ONLY if I connect to the IP address. I can ping his IP address, but can't ping his computer name. On his end, he can ping our servers, by name, as well as other computers on our network. So, his pc can translate names to internal ip addresses, but we can't get to him with his computer name. I use Symantec Anti Virus corporate edition, and when I try to push the client out to his computer, his computer doesn't show up in the list of available computers. I can get the anti virus installed via other methods, so that isn't really my concern, but I would like to know how I can have my windows dns server/domain controller to be aware of his computer when he is connected to us via the VPN. I tried doing ipconfig/registerdns on his end, but that didn't do anything. I also told our dns server to "update server data files" but that didn't help either. I noticed that in my DHCP server on the windows server, the ip address he had was registered to another pc on our network...that at the time was not on our network. I am really pretty clueless how all this happens, especially when we have multiple pc's connected to hard ethernet cables, wireless connections and VPN connections.