asked on

Windows Logon Problem

We have a computer that gets the following message when you try to log in:

Logon Message
The system cannot log you on now because the domain D8CLFM71 is not available.
[OK]

Nothing was done to the machine recently to make this happen. The computer is NOT part of a domain and NEVER has been.

McKnife

I suppose "D8CLFM71" is the name of the computer. Have a look at http://support.microsoft.com/kb/244671
Had that problem many years ago and solved it that way.

Bradley Haynes

Can you log on locally?
In the Log on Dialog Window there is a dropdown menu after the password textbox. Make sure it has the correct option chosen.

skree358

You may try running system restore in safe mode. Press F8 after the POST process, select safe mode and login as administrator. Then click start>all programs>accessories>system tools>system restore. Select a date when the system was still working fine.

Jonvee

Or see if this MS KBA will help >
"The system cannot log you on now because the domain <DomainName> is not available":
http://support.microsoft.com/kb/824302

Have a look at the "Cause" statement. You may need to resolve it by contacting MS for the Hotfix.

CrossRoadCS

ASKER

I have tried all of your suggestions (McKnife, b_haynes, skree358, and Jonvee). Cannot log in under safe mode. Get the same error.

McKnife

First, is "D8CLFM71" really the name of the computer?
Second: so you already have been to recovery console and followed these steps:
---
1. Start Recovery Console.
2. Type cd system32, and then press ENTER.
3. Type dir rsaenh.dll, and then press ENTER.
4. Type ren rsaenh.dll rsaenh.old, and then press ENTER.
5. Insert the floppy disk that contains the high encryption pack files into the floppy drive.
6. Type copy a:\rsaenhs.dll rsaenh.dll, and then press ENTER.

NOTE: This action copies the Rsaenhs.dll file from the floppy disk to the hard disk and renames it to Rsaenh.dll. In most cases, this file is replaced with an older version.
7. Type exit, and then press ENTER to restart the computer normally. Remove the floppy disk from the floppy disk drive.
---
At what step did you fail? Or did everything go alright but to no avail?

Jonvee

Have a look at this previous E_E thread and in particular the last comment by HowardMc. Again there is reference to that earlier MS article, it may still help >

"The system cannot log you on now because the domain ... is not available":
https://www.experts-exchange.com/questions/21768973/The-system-cannot-log-you-on-now-because-the-domain-is-not-available.html?qid=21768973

skree358

Try disconnecting the LAN or network cable and see if you are able to login to windows.

CrossRoadCS

ASKER

STEP 4. The file doesn't exist. The KB from microsoft says to do it if the file exists. Should I do it anyway? Where do I get the file rsaenhs.dll?

CrossRoadCS

ASKER

We believe it is the computer name. Can't tell because we can't log in.

McKnife

@Step4: no, if it's not there, it is no use renaming it, ren is rename.
Sorry, I am clueless.