How do I diagnose/fix Event ID 4131 (CI property store inconsistency)

Posted on 2007-10-06
Last Modified: 2010-08-05
After restoring the server from backup following a disk crash (BackupExec 10d manual disaster recovery), I started receiving this error message. Additional information in the Help & Support Center on the event notes: "Explanation: Indexing Service found corrupted data in the property store.
Version: 5.2.3790.1830
Message: Internal issues (Call Microsoft Support)"

Question by:fmoultrie
    LVL 22

    Expert Comment

    by:Olaf De Ceuster
    LVL 74

    Accepted Solution

    The issue is that the catalog.wci database is corrupt.  Is there any reason you have the Indexing Service enabled?  (usually it's not needed unless you are running something like Microsoft CRM on your SBS).

    If you need to keep Indexing enabled, you should be able to fix the problem by deleting the catalog files.  First, stop the indexing service, then you need to grant full access permissions to the Administrators Group on C:\System Volume Information.  In order to see this directory, unhide system folders and files.

    Then, delete the catalog.wci file.

    Restart the indexing service and it will rebuild.

    If you don't need the indexing service to be running, then just delete the file and set indexing service to disabled.


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