Backup Exec 10d remote Exchange backup failed.

I am trying to backup all the Exchange items (mailboxes, etc...) to a NAS server using Backup Exec 10d and the Exchange Agent is installed (along with the SQL Agent). I am getting a bunch of error messages...

Note: Resource: "\\SERVERNAME\Microsoft Exchange Public Folders" is not snappable. Attempting to back up directly from the source volume.
V-79-57344-65072 - The Exchange Server is not responding. Backup set canceled.
Note: Resource: "SERVERNAME\BKUPEXEC" is not snappable. Attempting to back up directly from the source volume.
V-79-57344-65072 - The database server is not responding. Backup set canceled.
Note: Resource: "\\SERVERNAME\Microsoft Information Store\First Storage Group" is not snappable. Attempting to back up directly from the source volume.
V-79-57344-65072 - The Exchange Store service is not responding. Backup set canceled.
AOFO: Initialization failure on: "\\SERVERNAME\C:". Advanced Open File Option used: No.
AOFO: Your evaluation copy of the Advanced Open File Option has expired. To obtain a license for the Open File Option product, contact your Backup Exec solution provider. The backup will continue with out using the Advanced Open File Option.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.

I am able to backup all the Exchange items when I run Backup Exec directly from that Exchange server, but I want to pull everything from the NAS server.

I've never installed "Symantec Backup Exec Advanced Open File Option" but it's saying that evaluation copy has expired?

We have 3 main servers:

Exchange: Does not remotely pull Exchange items.
SQL: Every appears to work perfectly.
NAS: Trying to pull everything remotely using Backup Exec 10d.

All 3 systems have Backup Exec 10d installed along with the SQL, Exchange & Remote Agent.

I have the VSS option enabled as well.

I've also made sure that all Backup Exec Services are running.

Any clues?

Who is Participating?
SembeeConnect With a Mentor Commented:
If you have mailboxes selected to backup for Exchange then it will be slow. Nothing you can do about that - it is a very slow process.
Furthermore if you have both mailboxes and information store selected then you are actually backing up everything twice. Mailbox backup is of limited use - it is the data only. No settings, permissions or other information that is stored in the user account or domain is backed up.
However an information store has everything and will allow you to restore everything that is stored in Exchange.

mortega1Author Commented:
mortega1Author Commented:
The only problem is that we have Windows Server 2003 Standard and not the Small Business Server, I wonder if it's the same issue?
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mortega1Author Commented:
This might be something too...

It's telling me to uncheck the Windows\system32\Wbem folder.

I'm going to try this and see what happens.
With regards to "Your evaluation copy of the Advanced Open File Option has expired.": You probably installed Backup Exec without licenses first, created some jobs and then added licenses.
This may have activated AOFO for your jobs.
Go into every one of your jobs and uncheck "Use Advanced Open File Option".
That should hopefully solve all of your problems.
mortega1Author Commented:
It's going on 4 hours and only 17 GB so far... it's running really slow... the previous time that it failed it was at 3 hours 50 mins. and 91GB! I think communication with the exchange server is running very slow... I've heard that if I upgrade to 11d it's been faster... also, will it improve performance if purchase the Symantec Backup Exec Advanced Disk-based Backup Option?

P.S. We have a license agreement with Symantec for Backup Exec and I've downloaded 11d already, so I might just have to install 11d already but I've heard a couple of horrer stories about 11d. But then again I'm having my own horror story with 10d!!! hahahahaha.
mortega1Author Commented:
I should have completed one of my sentences with "I think communication with the exchange server is running very slow" compared to the SQL server backup which as far as I can tell is working great!..
Check what it is backing up on the Exchange server at the moment. I bet it is backing up Exchange Mailboxes. This is indeed really slow - nothing you can do about it.

Backup Exec 11d indeed allows you to skip Exchange mailbox backups and gives you the option of restoring individual mailboxes anyway.
That method has one drawback. If you need to restore a mailbox from tape, Backup Exec will need to restore the complete Mailbox store to a temporary disk location on the Backup Exec media server. You need to make sure you have enough space on that media server make this work.
11d used to be very buggy, but that has improved a lot since build 7170 SP1. So make sure to always install build 7170, apply SP1 and push out the agents again.
mortega1Author Commented:
Right now it's at 8h49mins and 139GB backed up.

I was thinking of installing a Gigabit switch between the servers... do you think this will cut down the time backup time? I'm sure it will but I was hoping for numbers... :)

Also, if I disable VSS will it skip files that are open that VSS would normally allow Backup Exec to get?

mortega1Author Commented:
At least the good news is that by removing the Windows\system32\Wbem folder from the backup selection it looks like it might complete the job!!!
honmapogConnect With a Mentor Commented:
If the problem is the slowness of the Mailbox backup, then no Gigabit switch in the world will solve it.
So, when the job finishes, have a look at the speed of every component. Check if the mailbox backup is the slowing things up.

VSS is not being used at the moment as you don't have the license. So you will see right now already if it skips files.
It is possible that files are skipped without AOFO, but it depends from environment to environment.
mortega1Author Commented:
As an update... we upgraded our backup solution from a tape based system to a hard drive based system and it is working better than I ever thought! I'm using a High-Rely 8-bay Sata-II rackmount unit backing up to 1TB HD's. I'm able to backup two days worth on one disk! I have one for each day of the week and two for Friday 1 and Friday 2. We're backing up 3 servers and before it would take 18 hours for just 2 servers with no verify. Now we're backing up 3 servers over a gigabit switch to the Sata-II High-Rely... Exchange/SQL/Data/3 servers/ 350GB with verify in about 8-9 hours!!!! Hope this helps someone.
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