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USB Ports don't work on new MS Server 2003 Box

SONY DVD # DRX-830U does not work nor is it acknowledged in "My Computer".

From my reading it may be that there is a DMA setting in error or a USB issue.

MOBO Guide for ASROCK Mobo P4DUAL-915GL is at http://www.asrock.com/manual/P4Dual-915GL.pdf

I checked pages 17 and 26 of the above re: A- USB jumpers; B- DMA but don't know specifically how to proceed.

Thanks,  RLJACK01
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rljack01
Asked:
rljack01
2 Solutions
 
rljack01Author Commented:
After PD on the issue I have determined that none of the USB ports work.

That's my problem it seems.  I'll open up the box this afternoon and determine if the USB header jumpers and connectors are properly in place.

RLJACK01
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_Commented:
DL'ing the manual now, but until I can look through it:
Did you make sure the USB is Enabled in the BIOS, and set correctly?
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rljack01Author Commented:
Yes, I checked the BIOS yesterday and insured that USB is enabled.

SONY support got back to me this morning and advised that the DVD drive was not tested on Server 2003.  However, I am seeking to activate the USB ports anyway. USB memory sticks do not work.  There must be a USB driver.  I'll check the Microsoft site for info.

Thanks, RLJACK01
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rljack01Author Commented:

Hi Coral47:

You wrote:
Did you make sure (1) the USB is Enabled in the BIOS, and (2) correctly?

I have confirmed that the BIOS is enabled for USB and saved.  What do you mean by correctly?
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_Commented:
>> What do you mean by correctly?

Just if All the ports are Enabled, and that they are not set to V1.1, if the drive is a V2.0.
Everything is suppose to be backward compatible, but a 2.0 device does not always play nice on a 1.1 port.
But a 1.1 device will usually work OK on a 2.0 port.

The manual says you have 2.0 ports, but I didn't see anything that looked out of the ordinary.

See if there are any new mobo (or usb) drivers on  ASROCK's site.

There is a chance the USB ports are bad, since nothing seems to work in them. But do try the drivers first.

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rljack01Author Commented:
I checked the ASROCK site.  They have no new drivers however I went the the Intel site and the MOBO USBs now work with the Server 2003 Std drivers for my chipset.
I'm running Server 2003 r2.
How do I check to insure my USBs are functioning at v 2.0 speed?

RLJACK01
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_Commented:
The best way is to time a file copy to the device, but that is a pain.

I found this not long ago, but I haven't  used used it yet.

Test My Hardware
http://www.testmyhardware.com/download_testmyhardware.html

Everest Home Free will say if you have 2.0 (or Enhanced, or Hi-Speed). But I don't remember if it does a benchmark on them.
http://majorgeeks.com/download4181.html


Same with SIW (System Information for Windows)
http://www.gtopala.com/
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rljack01Author Commented:
I downloaded server drivers for my chipset based on the suggestions of another problem resolution.
The USB ports onboard work now.  

RLJACK01
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rljack01Author Commented:
How do I close a question that was answered from another solution?

RLJACK01
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_Commented:
Post a Zero point question in Community Support with a link to this question.

SUBJECT: Please Delete

BODY: <something like> I found a solution in another thread. Could you Delete/Refund this one, please. Thanks.
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willcompCommented:
As requested, I'm making an appearance. Which of my words of wisdom did the trick? :)
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rljack01Author Commented:
Hi Willcomp,

The words that worked were "Download the chipset drivers from the INTEL site."

Intel had the specific chipset drivers for SERVER 2003 as the Mobo mfgr did not.

Thanks again,
RLJACK01
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Vee_ModCommented:
Question now closed and I will close the request in CS-G.
V
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_Commented:
Thank you much.  : )
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