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Canon pixma ip4300 getting message USB device not recognized

I have a Canon pixma ip4300.  I have been using non OEM cartridges but have had no problems in printing.
Yesterday I had to unplug my printer temporarily.  When I connected it to my computer minutes later it flashed up USB device not regognized.  I have tried everything I can think of but still get this message. Have tried other USB ports, reinstalling software and hardware, downloading driver from canon site etc.
Strangely it IS recognized when I tried it on my daughters computer.
Can you help please!!??

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carolesue
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carolesue
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1 Solution
 
chilternPCCommented:
since you have restinlled drivers  ofr the printer - have you reinstalled the usb driverrs for the motherboard?
right click on "my computer" click on properties,  click on hardware tab then the "device manager"  button
scroll down list and find the USB expand the list and right click and un-install - then right clich on the panel and "scan for new hardware" (or reboot)
if this fails .......

this annoying USB error  usually means  either the USB port or the cable or the USB socket is duff.
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carolesueAuthor Commented:
Have now tried this.  After uninstalling the usb driver and then plugging printer back in it finds and installs new hardware, then couple seconds later tells me the USB device has not been recognized again.
My scanner works in the same USB port so it isnt that which is faulty, and as I said before my printer is recognized in my daughters computer so I just cant understand it.
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chilternPCCommented:
in my experience it sounds like the USB port is faulty
I would  still suspect the printer (or cable)
what version of USB are the devices (scanner and pritner)  USB v1.2 or v2.0 ?
and you daughters PC USB version?
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carolesueAuthor Commented:
Yet I have tried it in 2 other USB ports in my comp and I get same message.
Mine is version 2.0 but not sure about my daughters.
I have also tried another printer cable and still the same.
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chilternPCCommented:
yep - sorrry I meant the USB device (i.e. the printer ) is faulty - but since it works in another PC - I'm stumped - the only thoguht is the difference in USB v1.2 and v2.0 -
however this wouldn't change the fact the printer doesn't work in your PC
I've had this happen to flash pens in the past and in the end I've had to replace them.

any one else got any clues?
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carolesueAuthor Commented:
I have also had this happen with a flash pen.
The printer is still under warranty but as ive been using non OEM ink cartridges i guess this will void the warranty.
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chilternPCCommented:
replacing the ink cartidges to real ones  would probably set you back the price of a new printer as well!
I would take the ink cartidges out and return the printer - the fault is not the ink.
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Computer101Commented:
Forced accept.

Computer101
EE Admin
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