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Annoying network credentials dialog keeps popping up - Windows XP Home

I have a computer on which is installed Windows XP Home. Everything seems to be OK except there is a very frustrating problem which I will describe here:

1. In the past, someone has linked to a remote folder at their school - for example folders.myschool.com and must have logged in with their username and password.

2. Now, about 15 minutes after starting up there suddenly pops up a username/password dialog for this remote folder. No attempt to close this dialog works, in fact more and more of them pop up and they really get in the way of everything.

I need to get rid of this constant attempt to connect to this network location - I have deleted the relevant place from Network Places but it seems to keep replacing itself!

Can anyone advise me on how to get rid of this annoying dialog in Windows XP Home?
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butterhook
Asked:
butterhook
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2 Solutions
 
Davis McCarnOwnerCommented:
Just to be safe, first, get and run this: http://www.computer-help.net/Best-Registry-Backup.html
That way, we can undo anything that might go awry.
Next, do Start -> Run -> Regedit<enter>.  Highlight My Computer in the top left pane by clicking on it. Do Edit -> Find and type in the "myschool.com".  Each time it finds it, click on the NAME field next to the found value and delete it (the Delete key works easiest). Hit F3 to find the next one and keep on truckin til it's done.
Reboot.
If it screams about "access denied", scribble down the location in the bottom (i.e. HKEY_CLASSES_ROOT\ yada yada) and write back.  Changing the permissions is a little tricky in XP Home so let's see if you need to do that.
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butterhookAuthor Commented:
Thanks!
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cpottercpotterCommented:
Does this look like a valid windows logon box or is it a spyware type box?
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butterhookAuthor Commented:
It looks like a proper Windows logon, and has the server name of the school network in it. Also spybot and ad-aware have been run recently....
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Davis McCarnOwnerCommented:
butterhook,
the registry entry that is probably causing the issue is in the persistent section of the registry.  
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butterhookAuthor Commented:
Thanks, I'll have a look later on this evening! Will keep you posted. It is very persistent!
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dreamyguyCommented:
Is this popup that you keep getting, a dialer sort of popup? Because if yes, then you can remove it by launching internet explorer and then going to tools-->internet options, clicking on connections, and removing the said connection.
A snapshot of this popup box would be very helpful!
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johnb6767Commented:
Any chance you can post us a screenshot if the above dont resolve it?
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johnb6767Commented:
Also, look in My computer for any Disconnected Mapped Drives related to this, and also in My Network Places.
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Davis McCarnOwnerCommented:
They, too are in the registry......  My first post will clobber all of them
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johnb6767Commented:
Correct, but without knowing the skill/confidence level of the end user, do you really want them deleting all the entries in the registry that they find?
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Davis McCarnOwnerCommented:
That's why I suggested he get ERUNT first, so he'd have a backup and deleting the references to , as he put it "myschool.com" is probably one of the safest I can imagine.
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butterhookAuthor Commented:
thanks guys, I am confident enough not to delete anything important... it's not a dialer - it's a network credentials dialog - like when you want to connect to a share on a different domain/workgroup. I will check in Internet connections and network places... but already have deleted what appeared to refer to the dialog box.
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johnb6767Commented:
Dont forget to look in my network places as well...

TCPView
http://www.microsoft.com/technet/sysinternals/Utilities/TcpView.mspx

See if you can spot anyhting fresh when the dialog pops up. Might be able to pinpoint any odd destinations to further search for....

DavisMcCarn
I was not trying to discount the validity of your post, I was simply trying to offer another way to get the same result. My apologies if you took it with bad intentions.

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Davis McCarnOwnerCommented:
No, my appologies if you thought I was upset.
Over the years; though, I have sixty eight ways from Sunday for Windows to get persistent network connections that often dissapear and have found that deleting them from the registry is the only sure way.
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johnb6767Commented:
:^)
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butterhookAuthor Commented:
Hi. Nothing acomes up in the registry! The folder is not in network places either! I will email a screengrab of the thing in a minute.....
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dreamyguyCommented:
Thank you so much! A screenshot would be a BIG RELIEF to all of us. :)
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butterhookAuthor Commented:
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butterhookAuthor Commented:
I'm going to do a reinstall of Windows, I think it's the only way...................
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dreamyguyCommented:
no wait!!!!!!!!!!!!
experts never give up! we're not finished yet u know ;)
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dreamyguyCommented:
How comfortable are you in using procmon? Maybe you can start capturing procmon logs, wait till the time the issue re-occurs , stop the procmon logs, then do a find in those logs to see where those popups are originating from?

you can download procmon from www.sysinternals.com
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dreamyguyCommented:
A search on the keywords from the popup took me to the following site:
http://support.microsoft.com/kb/298800 - Many PPPoE Clients from Third-Party Vendors May Not Operate Properly or Be Installed in Windows XP
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johnb6767Commented:
Do you at least recognize the Servername it is trying to connect to? Internet or Intranet?

Did you try TCPView from an earlier comment, to isolate what process is calling for it?
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butterhookAuthor Commented:
Yeah the server name is the school server of my clients niece, and despite not having anything connected to it - it still wants to connect.
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butterhookAuthor Commented:
I'll try the procmon thing.... I'm going to reformat next Tuesday unless we can sort this! However need to ft a new hard disk drive too.....
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johnb6767Commented:
Dont forget to try the TCPView thing as well..... I would be real curious to see what process is calling that address.....
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butterhookAuthor Commented:
I haven't forgotten you guys! Will try out next week.........
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butterhookAuthor Commented:
Sorry guys, I reinstalled Windows! But I will share the poitns between the best of you - TCPView and the reigstry solutions were my favourite.
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