Unable to Route incoming faxes to a sharpoint document library

Posted on 2007-10-08
Last Modified: 2008-01-09
Platform: SBS 2003 - Fully service packed with Sharpoint Services V2

After rebuilding an SBS2003 server and restoring the CompanyWeb databases (Content / Config) we are unable to Route incoming faxes to a Sharpoint document library after changing the company webs site name from companyweb to intranet.

When re-creating the company web site we changed the IIS site name from CompanyWeb to Intranet. The company web (Now called Intranet) works fine.

When running the Fax setup wizard and changing 'Store in Document Library' (DEFAULT) document library from http://companyweb/IncommingFaxes to http://intranet/Incommingfaxes we have an error 'A Library or subfolder is missing'. Also, when we click the Browse button, COMPANYWEB is the route Site and not INTRANET.


Question by:sortech
    LVL 25

    Expert Comment

    How have you changed the name?

    The way to do it is to add a host header with the new name in IIS, then add a cname entry in DNS.

    If you actually rename the site, the wizards and integration such as fax will break.


    Author Comment

    Hi... I updated DNS etc. As noted the site http://intranet if working fine. You are correct that a link has been broken, any idea's how I can fix this. Pointers to where Fax setup wizards gets its sharpoint info from. May be I can change the location in the Registry etc....

    LVL 25

    Expert Comment

    You need to uninstall and re-install the companyweb element from the SBS discs. Once it is re-installed and in place, add a host header to the site in IIS and then add the cname entry in dns. That is the only way I know of doing this.

    If you try to change registry entries etc you run the risk of breaking more stuff.

    Author Comment

    More Info....

    I have not removed the origional DNS entries relating to companyweb. I can still browse http://companyweb
    LVL 25

    Accepted Solution

    Then route the faxes to http://companyweb and access them using your own url.

    I'm not sure how you have configured this. Have you created a whole new site at http://intranet?

    Author Comment

    We have tried routing to http://companyweb/infomming%20%faxes. The fax wizards does not give an error when seting this url as the document library. However, faxes are not routed and we get the following event logged :-

    EVENT ID: 32089
    The Fax Service failed to execute a specific routing method. The service will retry to route the fax according to the retries configuration. If the retries fail, verify routing method configuration.
     Job ID: 0x0401c8098e983f99.
     Received on Device: 'Modem Pool #5'
     Sent from: '0000'
     Received file name: 'C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C8098E983F99.tif'.
     Routing extension name: 'Store in a document library'
     Routing method name: 'Store in a document library'

    For more information, see Help and Support Center at


    Author Comment

    We solved the problem.

    We changed the default site name of the top level site via site settings from companyweb to intranet and faxes can now be stored in document library at http://intranet/incomming faxes.

    Many thanks for your advice on this.


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