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Mail going to Store but not Inbox

I can track an email with the Message Tracking Center and some email will get sent to the users Mailbox Store but it will never show show up in the inbox.  I have even tried ExMerge the users mailbox to a PST file but the the messages in question never show up. Show I dont think this is an Outlook 2003 issue.

Any ideas, thanks in advance.
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alamb
Asked:
alamb
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1 Solution
 
tigermattCommented:
Can you see the mail in OWA?

-tigermatt
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alambAuthor Commented:
Nope, it just seems to be lost in space somewhere.
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tigermattCommented:
Have you tried restarting the MSExchangeIS service (Information Store) service?
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alambAuthor Commented:
No as of yet, that was planned later on tonight.  Also disabled IMF as well as it is completely redundant to have running.
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millemaCommented:
Sounds like there may be a rule or Junk Mail setting that's moving some items from the Inbox.  Since message tracking confirms that the messages are delivered to the private information store of the user, you can use the "Recover Deleted Items" feature on the Inbox folder from Outlook to view the items that have been moved from the Inbox.  This feature is only enabled on the Deleted Items folder by default, but you can make a registry change to enable it for all mailbox folders:

Open the registry.
Navigate to HKEY_LOCAL_MACHINESOFTWARE\Microsoft\Exchange\Client\Options.
Add a DWORD value named DumpsterAlwaysOn and set it to 1.
Restart Microsoft Outlook to make the change take effect.
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alambAuthor Commented:
Thanks, its amazing that this is the only Outlook not being controlled by Group Policy on my network.  The junk mail rules where turned up all the way on just this client and doing exactly as described.
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