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Problem configuring multiple exchange accounts in Outlook

jjacksn
jjacksn asked
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Last Modified: 2012-05-05
I am trying to setup someone's account in so they can download multiple mailboxes in outlook on different domains hosted on the same exchange server.  Here is the setup:

There are three different domains hosted on the same exchange server, he has three seperate user accounts, one under each domain.  In outlook, he has setup his login under domain1 as the exchange login, and then added his mailboxes on domain2 and domain3 under "More Setting/Advanced" when configuring the Exchange Mailbox.

On the exchange server, his user account under domain 1 has been given full mailbox rights and delegate permissions on the account under domain2 and domain3.

He's able to see the exchange folders for his accounts on domain2 and 3 in outlook (actually just domain2, I think the privileges haven't moved through the system yet for 3), but he cannot send mail as those accounts on domain2 or 3.  He is able to send mail under his account on domain1, which is the user account associated with the exchange mailbox in outlook.

Is there a setting I should need to configure other than giving him full mailbox rights to enable him to send as his account under domain2 or 3?

He gets this error when attempting to send:

"You do not have permission to send to this recipient.  For assistance, contact your system administrator."

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Site Reliability Engineer
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Author

Commented:
thanks, will try this out.  How long should it take for the security permissions to properly allow viewing of the mailboxes on 2 and 3?  2 works but three still doesn't for some reason.

Author

Commented:
That resolved sending on domain2.  On domain3, he can't open the mailbox in outlook nor send as.
tigermattSite Reliability Engineer
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Commented:
Exchange doesn't poll AD for new permissions information very often, although a restart of the Information Store service will cause it to refresh I believe.

As for not being able to open or send as domain3, there must be a permissions issue somewhere. Have you assigned the permissions to the domain1 user account (not domain2)? Again, you may need to wait for the permissions to propogate properly. Also check if there's any denies set for a group domain1 is a member of, or if there are any deny permissions being inherited.

-tigermatt

Author

Commented:
thanks, will do.  This would all be under the advanced security again?  I'm guessing its the polling issue, although I did do this hours ago.  and the domain2 fix worked right away when I applied it.  
tigermattSite Reliability Engineer
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Commented:
That's strange. Yes, in the same location as you set the other Send As, although Full mailbox access is granted on the Exchange Advanced --> Mailbox Rights section.

Definitely sounds like permission is being denied somewhere. Check all the inherited permissions on the domain3 account, and, if to no avail, try creating a second test mailbox by a different name within domain3 and see if you can get it working with that one. Could be a corrupt account which is rare but happens.

-tigermatt

Author

Commented:
reset the client machine and everything works now.  Thanks a bunch, been having difficulties configuring this machine for months.
tigermattSite Reliability Engineer
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Commented:
Excellent. That is another issue, Outlook often doesn't reset its cached permissions until you reset the machine.

Good to hear things are up and running!

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