blackberry device gets mails after 15 minutes

I have blackberry enterprise server in my company. everything works fine except that it takes 15 minutes for the mail to reach my blackberry device. i would like the mail to come immediately. I use windows 2003, exchange 2003 and bes 4.1. help is required urgently
LVL 5
einsteinjr79Asked:
Who is Participating?
 
Computer101Connect With a Mentor Commented:
PAQed with points refunded (250)

Computer101
EE Admin
0
 
michaelhooperCommented:
have you always had this delay?......on bes it should be immediate.....if you are using bis then there is a 15 minutes polling process that blackberry/rim does.....is a consistent 15 minutes ??

 BlackBerry Enterprise Server gives you real-time access to email on your device. BlackBerry Internet Email Service requests email from your ISP at regular intervals, so you might experience a slight delay.
0
 
einsteinjr79Author Commented:
yes there is this delay with all the users I create. Don't know why this delay occurs. I use MSDE as database.
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
einsteinjr79Author Commented:
can this be device specific? Like blackberry 8800?
0
 
michaelhooperCommented:
i use msde as well...and do not have this problem.....possibly something with the exchange connector to blackberry?

if you send a pin message from one blackberry to another how long does it take to be received?
0
 
einsteinjr79Author Commented:
Takes time until I reconcile. say about 15 minutes.......
0
 
einsteinjr79Author Commented:
Thank you for the assistance. Any ways it is the problem with the ISP as confirmed.

I request the moderator to refund the points or any solution that is applicable.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.