Blackberry device on pending status

I recently rebooted our exchange 2003 server.
And our Blackberry server 4.0

We have a total of 5 blackberry device users

2 of which have remained on pending status since the servers were rebooted  2 days ago.

Please help.
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technomicAsked:
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Kurt_BraeckmansCommented:
Try also to resend the IT policy.
If the device did receive the policy and the problem still exists try to resend the service books.
If that didn't work I also suggest that you follow michaelhooper last tip: reactivate the BB
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michaelhooperCommented:
i'd first try removing the battery and sim card from the bberries in question for about ten seconds then reinsterting and see if that helps......I know on occasion I have stopped receiving email from the bberry server and doing this solved my prob....

if that didnt work i'd try reactivating them....
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