Knowledge Base Software... What do you recommend?

Posted on 2007-10-08
Last Modified: 2010-03-05
I am looking for a knowledge base solution for a small business.
What do you recommend, SharePoint? Website Template? 3rd party? Linux program?
As usual Price is a determination. Also, Ease of use, expandability, and easy maintenance are key factors.
Does anyone have experiences with several of theses and which would you recommend, and why?

Thanks in advance.
Question by:Linux_Hawk_Mike
    LVL 14

    Accepted Solution

    My server design team uses Talisma Knowledgebase and has for some time now. We are rolling out a global SharePoint site soon but this has been a fine product that we have used for years... and it is perfect for a small business. It is easy to set up and maintain, "average users" would have no problem using or navigating it... and I believe they work with Small Businesses to find which of their product lines best suit you... oh, and there is a 30 day trial version.

    SharePoint is an amazing platform, but may be a bit pricey and feature rich for a "small business." Talisma's KB worked just fine for our server team which is about the size of your average small business.

    Their price packaging is scalable.

    Assisted Solution

    I implemented an open source PHP/MySQL/Apache solution for an accounting software company last year.

    I used the E107 open source CMS package.
    Then I adapted the CMS to appear and work as a KB.

    You can basically use any open source CMS to do this. All it takes is some time and patience.

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