Blackberry 8830 new messages not showing

Posted on 2007-10-08
Last Modified: 2008-01-09
I just recieved a blackberry 8830 and activated it on our Small Business Blackberry Server.  The enterprise activation was successful.  I do see new messages coming into the blackberry but I dont see the actual message.  it says I have new messages but i dont see the new message.  Any ideas?
Question by:Matt Pessolano
    LVL 2

    Accepted Solution

    One of the most common issues I've seen where BlackBerry's are not getting messages in can be resolved by removing and replacing the battery.  Some models do have a button inside the battery cover to reset but most require the battery to be removed and replaced.
    LVL 1

    Author Comment

    by:Matt Pessolano
    i have done this
    LVL 12

    Expert Comment

    Some things to check/do

    Can you check the date settings on your BB?  Are these correct?

    Are the messages sorted on the date?
    When you do a resend of the it policy did the BB received it?

    Can you do a resend of service books?
    LVL 2

    Expert Comment

    Also, if there is another BlackBerry available you could send a test PIN to PIN message.  Basically you compose an email on the working BlackBerry addressed to your PIN rather than your email address.  You can find the PIN for your device in the options under status.  If it does not go through I would contact your provider to see if there is an issue with your service.
    LVL 63

    Expert Comment

    I would also check to see that you are not set to receive headers only ( no body ).

    If needed, wipe the BB device, remove from the BES server, and try again.

    Are you using the BB desktop Manager on your desktop at all ?

    Did you change  any settings ?

    I hope this helps !

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