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User not receiving / viewing email in Outlook 2003

greenbeanx81
greenbeanx81 asked
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Last Modified: 2010-03-06
Hello All,

         I have an interesting issue involving Exchange / Outlook 2003. I created a new user account in AD along with a new mailbox for that user. The user can log into his mailbox fine with Outlook 2003. The user is not receiving / sending or view messages sent to him. I have sent a couple messages to him and he never receives them. Also I send message to my work email using his outlook and I never receive them. Their are items in his mailbox when I check the mailbox store. He has no messages in display view when he is in outlook even though he should have messages sent to him. Internal users sent his messages and he never received them. Any suggestions?

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Commented:
Hi,

Can you view the messages using OWA? Try http://exchangeservername/exchange from within your LAN while logged on as the user.

Have you tried setting up his outlook profile again or better still from another computer?

Author

Commented:
I did map the another outlook to his account and I still can not see anything. I made a mistake on the user's account and delete the original user's AD profile and mailbox. I then recreated the profile using the same login name and created a mailbox for the user. Could that have something to do with this?
yes, please delete and recreate the outlook profile
Jeffrey Kane - TechSoEasyPrincipal Consultant
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Commented:
How did you create this user account?  Did you use the SBS's Add-User Wizard?  Or did you create it directly in Active Directory?

If you created it directly in AD, chances are that you put it in the wrong OU.  On an SBS all users must be in the domain.local\MyBusiness\Users\SBSUsers OU.  This would happen by default when using the SBS Add-User Wizard which also creates the mailbox automatically (among many other things).

Jeff
TechSoEasy
Are the messages in any of the queue's in System Manager? Can you track the messages via Message Tracker?

Author

Commented:
I used Active Directory user's and computers to create the account. I tried creating a new user account with a new mailbox created. Now I sent a test email to the administrator account. The administrator account received the email but when I reply back to the newly created user he does not receive anything in his Outlook mailbox. I tried using the Find Message Tracker but I did not find any messages sent to the user. I did send a test email internally to the user but nothing shows. I do not understand why now I can send but when I reply back to the user he is not receiving it. Any Suggestions?

Commented:
Are you using SBS? If so you should use the wizards not ADU&C as Jeff pointed out otherwise strange things can occur.

http://www.microsoft.com/technet/prodtechnol/sbs/2003/plan/gsg/chapter4.mspx

Author

Commented:
I copied a users account and created the user in the proper OU..

Author

Commented:
Ok, I spoke to soon about message tracking. I can see their were messages sent to the user but he can not see them in either OWA or Outlook
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Commented:
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