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Arcserve installation error

Posted on 2007-10-08
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Windows 2000 server running SQL 2000. Trying to install Arcserve 11.5 onto the server. Firstly as an upgrade and then as a fresh install, I then get the error coming up:
igateway.exe application error, failed to initialize properly (0xc000142). Click OK to termate.
This error then comes up numerous times until the install fails. The error log is as follows:
=== Verbose logging started: 08/10/2007  23:05:34  Build type: SHIP UNICODE 3.01.4000.4033  Calling process: C:\WINNT\system32\msiexec.exe ===
MSI (c) (64:7C) [23:05:34:328]: Resetting cached policy values
MSI (c) (64:7C) [23:05:34:328]: Machine policy value 'Debug' is 0
MSI (c) (64:7C) [23:05:34:328]: ******* RunEngine:
           ******* Product: \\SERVERNAME\it\Server Tools\Arcserve 11.5\Install CD\IntelNT\CADiag\CADiag.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (64:7C) [23:05:34:328]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (64:7C) [23:05:34:328]: Grabbed execution mutex.
MSI (c) (64:7C) [23:05:34:359]: Cloaking enabled.
MSI (c) (64:7C) [23:05:34:359]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (64:7C) [23:05:34:390]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C8:A4) [23:05:34:406]: Grabbed execution mutex.
MSI (s) (C8:68) [23:05:34:406]: MainEngineThread is returning 1603
MSI (c) (64:7C) [23:05:34:406]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (64:7C) [23:05:34:406]: MainEngineThread is returning 1603
=== Verbose logging stopped: 08/10/2007  23:05:34 ===

Anyone got any ideas?
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Question by:wallaceandtiernan
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by:FSchaffer
ID: 20037969
MSI (c) (64:7C) [23:05:34:406]: MainEngineThread is returning 1603

This is a fatal error generated by MSInstaller. Anything in the application log?

Normally, every Windows Installer activity should be recorded in the
application event log, with Source = "MsiInstaller".

If we open the System
Information snap-in (by running "msinfo32.exe"), can we see MSI related
entries under "Software Environment" | "Windows Error Reporting"?
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Author Comment

by:wallaceandtiernan
ID: 20039320
Have MSIinstaller event ID 11920
Product: CA iTechnology iGateway -- Error 1920.Service iTechnology iGateway 4.0 (iGateway) failed to start.  Verify that you have sufficient privileges to start system services.

I've had a look under msinfo32 and can find no "Windows Error Reporting"
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Expert Comment

by:FSchaffer
ID: 20040203
Ok you have to srill down in msinfo32 to the "Software Environment" section to see "WIndows Error Reporting"

Question: Have you redirected your Documents folder? If so, try this...

1. Change:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\CommonFilesDir

To:

C:\Program Files\Common Files (or a valid path for the system)

2. Reboot the server.

3. Restart the software installation.
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Author Comment

by:wallaceandtiernan
ID: 20042449
the CommonFilesDir is set to C:\prgram files\common files already

Under msinfo32, software Enviroment, there are the following folders
Drivers
Enviromental Variables
Jobs
Network connections
Running Tasks
Loaded modules
Services
Program Groups
Startup Programs
OLE Registration

unless I'm loosing my mind (which wouldn't be too much of a suprise), it ain't there
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Author Comment

by:wallaceandtiernan
ID: 20043512
Have have managed to fix the error - wah hooooo!

It turns out this is a memory heap error:
Quote from MicrosoftKB824422:
This problem is caused by a known problem in Microsoft Windows NT Server. SQL Server uses a non-interactive desktop heap. The non-interactive desktop heap may run out of memory if many processes are created. When there is not sufficient memory to satisfy an allocation request, an error is returned and the user is notified that the computer is low on memory. Some programs may not handle the failure, and sometimes there may not be sufficient memory to create the error message dialog box. When there is not sufficient memory to create the error message dialog box, the requested operation may fail without generating an error message.
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Author Comment

by:wallaceandtiernan
ID: 20043959
Don't know how to close this question - but it can now be closed - thanks for replying FSchaffer
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