We help IT Professionals succeed at work.

Can't move email to personal folder in Outlook 2003

rowfei asked
Last Modified: 2010-08-05
Can't move any email from Inbox to any folder under personal folder.  Even re-image the computer and reinstall the Outlook 2003. Still get the same error message below when move the email to folder under personal folder:

The item could not be moved. It was either already moved or delted, or access was denied.
Watch Question

Is your email box full?  Sometimes moving email to a personal folder can't be done if your mailbox is full.  In the same respect if your pst is over 1GB in office 2000 or 1.5GB in office 2003 the file may have reached its capasity.  

I like to keep PST files under 1GB.  You can also try to do a scanpst on your pst to make sure the database isn't damaged.

If you can move the email to a brand new PST file the problem probablly resides in your existing PST.  


Now PST file is 1.81GB. So how can I split it to two PST files?

Microsoft has a tool for splitting pst files but I believe there is a chance that it will cause data loss.  What I would do is create a new pst and cut and paste email over to the new pst.  Start with messages with large attachments.  It may take a while to move messages and it may even look like outlook has hung but just let it go for 15 minutes or so and eventually they should move.

You may lose data since the pst is so large.  Unfortunatly Microsoft didn't tell anyone about this and usually it's too late.
Unlock this solution and get a sample of our free trial.
(No credit card required)



Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.