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Linksys Router Problem

Last Modified: 2013-12-14
Windows ME
Server = Windstream
DSL Modem = Speedstream
Router = Linksys Wireless B

Have Home Network of 3 Computers ( 2 wireless & 1 wired to router)
Has been working fine for 4 years until Windstream messed me up.
To repair the problem, Windstream had me wire directly to the Speedstream Modem. Windstream told me they could not help be reconfigure Router. So now I only have 1 Computer able to connect to Internet.
How do I reconfigure Linksys Router? Router is out of Warranty, so Linksys will not help unless I subscribe to 1 week for 29.95.
Watch Question

Easiest way to do this is to:
1) reconnect your modem to the router
2) Press and hold the reset button on the router for about 30 seconds
3) Release the reset button and power down the router, power it back up
4) NOTE: All previous wireless encryption settings will be lost and have to be recreated (with 2 wireless PC's, it won't take long)
5) Restart your PC
6) click on start - run - type in command
7) type in the command ipconfig , note the default gateway
8) open a web browser and type in http://defaultgatewayvalue you found
9) login with the default settings...usually, it's no id, admin for password
Here you can reconfigure the wireless settings and anything else you need.

The PC should already be connected to the internet.
If you need to run what called PPOE, where the device needs to submit the id and password to your DSL modem, you can set it up in there as well.
Hope that helps.


Thank You for the quick response:
[[ " 9) login with the default settings...usually, it's no id, admin for password
Here you can reconfigure the wireless settings and anything else you need.
The PC should already be connected to the internet.
If you need to run what called PPOE, where the device needs to submit the id and password to your DSL modem, you can set it up in there as well." ]]
Had already got to that point, but do not know what Info I should enter in the Settings for PPoE or any of the other areas.
Copied all that was there & reentered same & Saved, but still does not work.
Can ping the Router, but does not go thru Modem.
When Windstream had ne disconnect from Router, they also had me enter a number to regain Internet with just the Modem.
I know it has to be something simple, but " I am not getting it" I guess.
Any Help is greatly appreciated

The PPPoE settings should be the user name and password that your DSL ISP gives you. It may be the same as your primary email account, but could be different; each ISP assigns that information differently. Once you save that, your router should say that it's connecting, and make the connection within 30 seconds or less.

It's possible, however, that your DSL modem is handling the login itself. You say that Windstream had you "enter a number to regain Internet with just the Modem." That suggests that your modem is providing the IP connection. If the number that you entered was an IP address (four sets of numbers separated by dots), then you don't want your router set for PPPoE.

Instead, you'll want your router to use dynamic IP addressing, or possibly static IP addressing, but that's more involved. Let's try dynamic first. First, connect to the router using a computer other than your server, and connect the router to the DSL modem. In the router setup page, change the connection type to "Obtain an IP automatically." Now try to access the Internet.

If that doesn't work, then go to your server, reconnect it to the DSL modem, then get to the command prompt by selecting Start/Run and typing "cmd" in the Open box, then click OK. Once you have the command prompt, type "ipconfig/all" and post here the information that is displayed. (To copy from a command prompt window, click on the little "C:\" icon at the left side of the title bar, choose Edit/Mark, drag your mouse over the section of the window that you want to copy as it switches to reverse video, and then press Enter to copy it. Then paste that into a message here.) That will help us understand exactly how your connection is set up.


Have tried "Obtain an IP automatically" & other.
Called Windstream & they say it is PPoE.
Ran "ipconfig/all"
I have Windows ME & cannot copy (or don't know how) from MS-DOS.
Will this help:
IP Address =
Subnet Mask =
Default Gateway =

Please remeber, you are helping a real "DUH" person......sorry
THANK YOU again.

When your server starts up, does it run any software that handles the DSL login, either automatically or with user intervention?

If not, let's try setting the router to the same address and see if that gets you connected:

First, from the ipconfig/all listing, copy down the DNS and WINS server numbers.

Disconnect the server from the DSL modem and attach the router. Connect another computer to the router (if you can do this as a wired connection, there's less risk of unexpected complications). In the router setup page, for connection type choose Static IP.

Enter all the information in the boxes that you got from ipconfig/all (IP address, subnet mask, gateway, DNS server(s), WINS server). Click on Save Settings. The router will probably reboot itself. Now see if you have an Internet connection.

If that doesn't work, then tell me the exact model number of both your DSL modem and your Linksys router so I can look up their characteristics and understand better what we're dealing with.


Have been using the Linksys Wireless B for over 4 years with no problems.
Windstream convinced me to update my old Modem to Speedstream Modem.
Installed & have been using for 3 weeks until Oct. 7.
Windstream had E-Mail problems & was also experiencing Internet problems.
I called them for help.
Windstream had me disconnect Router, had me type in new IP Address for Modem, then told me they couldn't help me on Router.
My Equipment is:
Windows ME
Router = Linksys Wireless B # BEFW11S4
Modem = Speedstream 4200

You mentioned that I need to connect a different Computer to make changes to Router.
That is difficult, because the other computers are upstairs.
Does that need to be done or can I use this computer?
THANK YOU for the Help so far......

OK. The Speedstream 4200 does have a built-in router (though just a single port), so it's doing the PPPoE connection and you don't need to set that up in your Linksys router. I was suggesting making changes using another computer so that if you have problems, your server will still be able to connect to the Internet, and I thought if you were using wireless, perhaps you had a laptop that could be easily moved around. But if that's not your situation, we can work with the server.

First off, let's make sure we know how the server is currently set up, so we can go back to that if needed. Go to Control Panel, Network. Select the TCP/IP Protocol entry in the list for your network card. Click Properties. This displays the IP address settings. Is it set for "Obtain an IP address automatically"? If so, that's all you need. If not, write down the IP address and subnet mask. Then click on the DNS Configuration tab and write down the numbers of the DNS servers. Do the same for WINS Configuration. DNS & WINS are needed only if it's not obtaining an IP address automatically.

If you don't have "Obtain an IP address automatically" set, then click that button now, and also click the "automatic" buttons for DNS and WINS. You have to reboot before this change takes effect, but just to make things clean, whether you change this or not, power down the server, the router, and the DSL modem. Once they're all powered down, unplug the server from the DSL modem, then plug it into the Linksys router, and plug the Linksys into the DSL modem. Power up the DSL modem first; once its lights stop blinking, power up the Linksys router; once its lights are stable, power up the server.

Now you want to go to the Linksys setup page. Open up Internet Explorer (or your other preferred browser). Assuming your normal home page doesn't pop up automatically to indicate that you have a live connection, enter "" in the address line. At the signin page, leave the user field blank, and enter "admin" as the password. (In all these commands, never type the quote marks!)

In the Internet Setup, select DHCP. This is the same as dynamic IP addressing. In the Network Setup, keep the router's IP as Local DHCP server should be Enabled. Start address will probably be .100, and number of addresses 50; these are fine.

Click Save Settings. The router will probably reboot. Once it has stopped the startup flashing of lights, if it doesn't automatically redisplay its setup page, type "" in the address bar to login again. Now click on the Status tab. Do you have non-zero numbers in the gateway and DNS spots? If so, you're live.

If that doesn't work, then we're going to need to try an alternative setup. Plug your server back into the DSL modem, and tell me what happened. In particular, how was your server set up by Windstream (automatic or specified IP address, etc.) before we possibly made changes? Did you run into any problems trying to execute these steps? Also, who is your ISP? I see some references online to Speedstream 4200s that are customized for certain ISPs.

Good luck with working through this. I look forward to hearing how it turns out.


Thank You for sticking with this...
Checked TCP/IP & was set at "Obtain an IP address automatically"
DNS & WINS were blank.
In order to access Linksys Router, I had to type in the old IP or
Then I logged in, changed Settings as advised, saved & window came up saying I would have to use the when I log in again.
 It was a no go.  Still cannot access Internet with Router.
The only Options in Linksysy Setup are:
Obtain an IP Automatically
Static IP
Heart Beat
I have a snap shot of the Linksys Setup page, but I guess E / E doesn't have provisions for pictures.

Please let me know "what the heck" I am doing wrong...........

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I am currently using the Router & Modem & all the other Network Computers work
Your last Post did the trick & back to normal
E/E is GREAT..........

Glad to be of help.

BTW, now that you've got the router working, be sure to put encryption on your wireless connection, so that no one can break into your local network. I strongly recommend WPA encryption, assuming your router and your computers' adapters have that option.


Thank You, will do exactly that.....
Can you help with 1 more small problem:
When ever I go off the Internet & leave the computer for a few hours, I have to Reboot the Router, Modem & Computer to get back on the Internet.  Never had that problem before.  Is there something that was overlooked or am I stuck?

I'm not sure off-hand what would be the issue there. It would probably be best to post this as a new question, so you get the attention of others who probably aren't monitoring this thread any longer. (You might want to reference this message thread, listing its web address in your message, so if anyone who wants can see what happened to set the network up.)

In the meantime, you might want to try rebooting one piece of equipment at a time, to see if just one of them is the point of failure rather than all three.

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