We help IT Professionals succeed at work.

Outlook 2003 rule won't turn off

Last Modified: 2012-06-21
Hi Everyone,

I have a user that has disable all of his Outlook rules.  However, there is one rule that simply will not turn off.  It is set to take an email from Jane Doe and put it in a specific folder, and it still does so.  We run MS Exchange with Outlook 2003 clients.  When the user had this problem he was on cached exchaged mode, now I put him on regular mode.

Any ideas on why this one rule will not turn off?

Watch Question

Is the user storing mail on the exchange server or in a local .pst file?  If they are storing it on the exchange server, I would say close Outlook on the local machine, and delete everything in the C:\Documents and Settings\WHATEVER THE USERNAME IS\Local Settings\Application Data\Microsoft\Outlook  If mail is being stored in .pst files, then delete everything except the .pst files since rules are not stored in there.  If mail was being stored on the server, then Outlook will make a new copy of everything in that folder again and it should work normally.  If mail was being stored in the .pst file, then when you open outlook, your mail will still be there, but all the rules should be gone.


Will Do, I will delete all non .pst and  .ost files and see how it goes, thanks alot!
Expert of the Year 2007
Expert of the Year 2006
Unlock this solution and get a sample of our free trial.
(No credit card required)


Well, I tried deleting all the non pst and ost files in the outlook folder.  That did not do the trick.

I am weary of trying the /cleanrules switch, as it will remove every rule he ever created, is that correct?

thanks everyone
Expert of the Year 2007
Expert of the Year 2006

The /cleanrules switch will remove all rules - that is the point. It flushes the rules engine.


If your question has been answered, pleased remember to accept the answer and close the question.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.