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Outlook 2003 rule won't turn off

Hi Everyone,

I have a user that has disable all of his Outlook rules. However, there is one rule that simply will not turn off. It is set to take an email from Jane Doe and put it in a specific folder, and it still does so. We run MS Exchange with Outlook 2003 clients. When the user had this problem he was on cached exchaged mode, now I put him on regular mode.

Any ideas on why this one rule will not turn off?

thanks

jtarabay

Is the user storing mail on the exchange server or in a local .pst file? If they are storing it on the exchange server, I would say close Outlook on the local machine, and delete everything in the C:\Documents and Settings\WHATEVER THE USERNAME IS\Local Settings\Application Data\Microsoft\Outlook If mail is being stored in .pst files, then delete everything except the .pst files since rules are not stored in there. If mail was being stored on the server, then Outlook will make a new copy of everything in that folder again and it should work normally. If mail was being stored in the .pst file, then when you open outlook, your mail will still be there, but all the rules should be gone.

fbrsupport

ASKER

Will Do, I will delete all non .pst and .ost files and see how it goes, thanks alot!

ASKER CERTIFIED SOLUTION

Sembee

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fbrsupport

ASKER

Well, I tried deleting all the non pst and ost files in the outlook folder. That did not do the trick.

I am weary of trying the /cleanrules switch, as it will remove every rule he ever created, is that correct?

thanks everyone

Sembee

The /cleanrules switch will remove all rules - that is the point. It flushes the rules engine.

Simon.

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