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  • Status: Solved
  • Priority: Medium
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Exchange Mail store fails to stay mounted.

I've read about every different version of offline defrag and recovery, and still come to a dead end.

offline defrag error's.  I've attempted to move the file onto a different file system, but receive CRC errors mid way through the transfer.


cpgUpgradeSpaceMapPages: 0

       ECC Fix Success Count: none
   Old ECC Fix Success Count: none
         ECC Fix Error Count: none
     Old ECC Fix Error Count: none
    Bad Checksum Error Count: none
Old bad Checksum Error Count: none

Operation completed successfully in 3.16 seconds.


C:\Program Files\Exchsrvr\bin>isinteg
Microsoft Exchange Information Store Integrity Checker v6.5.7638.2
Copyright (c) 1986-2000 Microsoft Corp.    All rights reserved.
Usage:
 isinteg -s ServerName [-fix] [-verbose] [-l logfilename] -test testname[[, test
name]...]
    -s               ServerName
    -fix             check and fix (default - check only)
    -verbose         report verbosely
    -l filename      log file name (default - .\isinteg.pri/pub)
    -t refdblocation (default - the location of the store)
    -test testname,...
       folder message aclitem mailbox(pri only) delfld acllist
       rcvfld(pri only) timedev rowcounts attach morefld ooflist(pri only)
       global searchq dlvrto replstate(pub only)
       peruser artidx(pub only) search newsfeed(pub only) dumpsterprops
       Ref count tests: msgref msgsoftref attachref acllistref aclitemref
       newsfeedref(pub only) fldrcv(pri only) fldsub dumpsterref
       Groups tests: allfoldertests allacltests
 isinteg -dump [-l logfilename] (verbose dump of store data)


C:\Program Files\Exchsrvr\bin>isinteg -s servername
Microsoft Exchange Information Store Integrity Checker v6.5.7638.2
Copyright (c) 1986-2000 Microsoft Corp.    All rights reserved.
Usage:
 isinteg -s ServerName [-fix] [-verbose] [-l logfilename] -test testname[[, test
name]...]
    -s               ServerName
    -fix             check and fix (default - check only)
    -verbose         report verbosely
    -l filename      log file name (default - .\isinteg.pri/pub)
    -t refdblocation (default - the location of the store)
    -test testname,...
       folder message aclitem mailbox(pri only) delfld acllist
       rcvfld(pri only) timedev rowcounts attach morefld ooflist(pri only)
       global searchq dlvrto replstate(pub only)
       peruser artidx(pub only) search newsfeed(pub only) dumpsterprops
       Ref count tests: msgref msgsoftref attachref acllistref aclitemref
       newsfeedref(pub only) fldrcv(pri only) fldsub dumpsterref
       Groups tests: allfoldertests allacltests
 isinteg -dump [-l logfilename] (verbose dump of store data)


C:\Program Files\Exchsrvr\bin>
C:\Program Files\Exchsrvr\bin>isinteg -fix -test alltests
Microsoft Exchange Information Store Integrity Checker v6.5.7638.2
Copyright (c) 1986-2000 Microsoft Corp.    All rights reserved.
Usage:
 isinteg -s ServerName [-fix] [-verbose] [-l logfilename] -test testname[[, test
name]...]
    -s               ServerName
    -fix             check and fix (default - check only)
    -verbose         report verbosely
    -l filename      log file name (default - .\isinteg.pri/pub)
    -t refdblocation (default - the location of the store)
    -test testname,...
       folder message aclitem mailbox(pri only) delfld acllist
       rcvfld(pri only) timedev rowcounts attach morefld ooflist(pri only)
       global searchq dlvrto replstate(pub only)
       peruser artidx(pub only) search newsfeed(pub only) dumpsterprops
       Ref count tests: msgref msgsoftref attachref acllistref aclitemref
       newsfeedref(pub only) fldrcv(pri only) fldsub dumpsterref
       Groups tests: allfoldertests allacltests
 isinteg -dump [-l logfilename] (verbose dump of store data)


C:\Program Files\Exchsrvr\bin>isinteg -s Servername-fix -test alltests
Databases for server Servername:
Only databases marked as Offline can be checked

Index  Status       Database-Name
Storage Group Name: First Storage Group
  1    Offline      Mailbox Store (ServerName)
  2    Offline      Public Folder Store (ServerName)
Enter a number to select a database or press Return to exit.
1
You have selected First Storage Group / Mailbox Store (ServerName).
Continue?(Y/N)y
Test Categorization Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s)
; time: 0h:0m:1s
Test Restriction Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); t
ime: 0h:0m:2s
Test Search Folder Links result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s);
time: 0h:0m:0s
Test Global result: 0 error(s); 0 warning(s); 0 fix(es); 1 row(s); time: 0h:0m:0
s
Test Delivered To result: 0 error(s); 0 warning(s); 0 fix(es); 61 row(s); time:
0h:0m:0s
Test Repl Schedule result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time:
0h:0m:0s
Test Timed Events result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time: 0
h:0m:0s
Now in test   8(reference table construction) of total  21 tests; 0% complete.
C:\Program Files\Exchsrvr\bin>
C:\Program Files\Exchsrvr\bin>isinteg -s ServerName -fix -test alltests
Databases for server ServerName:
Only databases marked as Offline can be checked

Index  Status       Database-Name
Storage Group Name: First Storage Group
  1    Offline      Mailbox Store (ServerName)
  2    Offline      Public Folder Store (ServerName)
Enter a number to select a database or press Return to exit.
2
You have selected First Storage Group / Public Folder Store (ServerName).
Continue?(Y/N)y
Test Categorization Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s)
; time: 0h:0m:0s
Test Restriction Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); t
ime: 0h:0m:0s
Test Search Folder Links result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s);
time: 0h:0m:0s
Test Global result: 0 error(s); 0 warning(s); 0 fix(es); 1 row(s); time: 0h:0m:0
s
Test Delivered To result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time: 0
h:0m:0s
Test Repl Schedule result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time:
0h:0m:0s
Test Timed Events result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time: 0
h:0m:0s
Test reference table construction result: 0 error(s); 0 warning(s); 0 fix(es); 0
 row(s); time: 0h:0m:1s
Test Folder result: 0 error(s); 0 warning(s); 11 fix(es); 33 row(s); time: 0h:0m
:0s
Test Deleted Messages result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); tim
e: 0h:0m:0s
Test Message result: 0 error(s); 0 warning(s); 0 fix(es); 491 row(s); time: 0h:0
m:0s
Test Attachment result: 0 error(s); 0 warning(s); 0 fix(es); 2025 row(s); time:
0h:0m:0s
Test Per-User Read result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time:
0h:0m:0s
Test Replication result: 0 error(s); 0 warning(s); 0 fix(es); 3 row(s); time: 0h
:0m:0s
Test Message Tombstone result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); ti
me: 0h:0m:0s
Test Folder Tombstone result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); tim
e: 0h:0m:0s
Test reference count verification result: 0 error(s); 0 warning(s); 0 fix(es); 0
 row(s); time: 0h:0m:0s
Now in test  18(Row Count/Dumpster Count) of total  18 tests; 100% complete.
C:\Program Files\Exchsrvr\bin>isinteg -s ServerNAme -fix -test alltests
Databases for server ServerName:
Only databases marked as Offline can be checked

Index  Status       Database-Name
Storage Group Name: First Storage Group
  1    Offline      Mailbox Store (ServerName)
  2    Offline      Public Folder Store (ServerName)
Enter a number to select a database or press Return to exit.
1
You have selected First Storage Group / Mailbox Store (ServerName).
Continue?(Y/N)y
Test Categorization Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s)
; time: 0h:0m:0s
Test Restriction Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); t
ime: 0h:0m:0s
Test Search Folder Links result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s);
time: 0h:0m:1s
Test Global result: 0 error(s); 0 warning(s); 0 fix(es); 1 row(s); time: 0h:0m:0
s
Test Delivered To result: 0 error(s); 0 warning(s); 0 fix(es); 61 row(s); time:
0h:0m:0s
Test Repl Schedule result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time:
0h:0m:0s
Test Timed Events result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time: 0
h:0m:0s
Now in test   8(reference table construction) of total  21 tests; 0% complete.
Isinteg: the request to cancel verification process failed.
Isinteg: the request to stop verification process failed.
  The verification has probably been interrupted.
  Please review the log file for more information.

C:\Program Files\Exchsrvr\bin>
C:\Program Files\Exchsrvr\bin>
C:\Program Files\Exchsrvr\bin>isinteg -s ServerName -fix -test alltests
Databases for server ServerNAme:
Only databases marked as Offline can be checked

Index  Status       Database-Name
Storage Group Name: First Storage Group
  1    Offline      Mailbox Store (ServerName)
  2    Offline      Public Folder Store (Servername)
Enter a number to select a database or press Return to exit.
1
You have selected First Storage Group / Mailbox Store (ServerName).
Continue?(Y/N)y
Test Categorization Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s)
; time: 0h:0m:0s
Test Restriction Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); t
ime: 0h:0m:0s
Test Search Folder Links result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s);
time: 0h:0m:0s
Test Global result: 0 error(s); 0 warning(s); 0 fix(es); 1 row(s); time: 0h:0m:0
s
Test Delivered To result: 0 error(s); 0 warning(s); 0 fix(es); 51 row(s); time:
0h:0m:0s
Test Repl Schedule result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time:
0h:0m:0s
Test Timed Events result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time: 0
h:0m:0s
Now in test   8(reference table construction) of total  21 tests; 100% complete.
Now in test   8(reference table construction) of total  21 tests; 100% complete.
Now in test   8(reference table construction) of total  21 tests; 100% complete.
Now in test   8(reference table construction) of total  21 tests; 100% complete.
Now in test   8(reference table construction) of total  21 tests; 100% complete.
Now in test   8(reference table construction) of total  21 tests; 100% complete.
Now in test   8(reference table construction) of total  21 tests; 100% complete.
Now in test   8(reference table construction) of total  21 tests; 100% complete.
Now in test   8(reference table construction) of total  21 tests; 100% complete.

Isinteg: the request to cancel verification process failed.
Isinteg: the request to stop verification process failed.
  The verification has probably been interrupted.
  Please review the log file for more information.

C:\Program Files\Exchsrvr\bin>eseutil /mh "c:\program files\exchsrvr\MDBDATA\pri
v1.edb"

Microsoft(R) Exchange Server Database Utilities
Version 6.5
Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating FILE DUMP mode...
         Database: c:\program files\exchsrvr\MDBDATA\priv1.edb

        File Type: Database
   Format ulMagic: 0x89abcdef
   Engine ulMagic: 0x89abcdef
 Format ulVersion: 0x620,11
 Engine ulVersion: 0x620,11
Created ulVersion: 0x620,11
     DB Signature: Create time:08/01/2006 14:02:42 Rand:292088 Computer:
         cbDbPage: 4096
           dbtime: 70218808 (0x42f7438)
            State: Clean Shutdown
     Log Required: 0-0 (0x0-0x0)
   Streaming File: Yes
         Shadowed: Yes
       Last Objid: 6481
     Scrub Dbtime: 0 (0x0)
       Scrub Date: 00/00/1900 00:00:00
     Repair Count: 0
      Repair Date: 00/00/1900 00:00:00
 Old Repair Count: 0
  Last Consistent: (0x1,1404,1A)  10/09/2007 22:43:54
      Last Attach: (0x1,1400,16B)  10/09/2007 22:40:22
      Last Detach: (0x1,1404,1A)  10/09/2007 22:43:54
             Dbid: 1
    Log Signature: Create time:10/09/2007 20:54:52 Rand:3767420 Computer:
       OS Version: (5.2.3790 SP 2)

Previous Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Previous Incremental Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Shadow copy backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

     cpgUpgrade55Format: 0
    cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0

       ECC Fix Success Count: none
   Old ECC Fix Success Count: none
         ECC Fix Error Count: none
     Old ECC Fix Error Count: none
    Bad Checksum Error Count: none
Old bad Checksum Error Count: none

Operation completed successfully in 346.672 seconds.


C:\Program Files\Exchsrvr\bin>

.

I'm at the "pulling my hair out" stage, and so is the client.  

no amount of trying these utilities has appeared to assist in getting the mail stores to mount and stay mounted.

HELP!!!!!!!!!!!!!!!!!
0
naughton
Asked:
naughton
  • 4
1 Solution
 
rakeshmiglaniCommented:
does the public folder store stay mounted?
any errors in the application logs?
is this exchange standard or enterprise edition?
0
 
naughtonAuthor Commented:
standard on SBS 2003.
no it does not stay mounted either.
yes, lots of errors,



0
 
naughtonAuthor Commented:
Event Type:      Information
Event Source:      MSExchangeDSAccess
Event Category:      Topology
Event ID:      2080
Date:            10/10/2007
Time:            6:17:52 AM
User:            N/A
Computer:      GLEASONSVR
Description:
Process IISIPMC6118378-7BF8-44CD-A5E3-CBB0A6A1EFD1 -AP "EXCHANGEAPPLICATIONPOOL (PID=6184). DSAccess has discovered the following servers with the following characteristics:
 (Server name | Roles | Reachability | Synchronized | GC capable | PDC | SACL right | Critical Data | Netlogon | OS Version)
In-site:
server.domain.local      CDG 7 7 1 0 1 1 7 1
 Out-of-site:
 

For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Warning
Event Source:      MSExchangeTransport
Event Category:      SMTP Protocol
Event ID:      7002
Date:            10/10/2007
Time:            6:17:51 AM
User:            N/A
Computer:      GLEASONSVR
Description:
This is an SMTP protocol warning log for virtual server ID 1, connection #299. The remote host "111.111.111.111", responded to the SMTP command "rcpt" with "450 Client host rejected: cannot find your hostname, [External IP]  ". The full command sent was "RCPT TO:<user@domain>  ".  This may cause the connection to fail.

For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      MAPI Session
Event ID:      9175
Date:            10/10/2007
Time:            6:17:50 AM
User:            N/A
Computer:      GLEASONSVR
Description:
The MAPI call 'OpenMsgStore' failed with the following error:
The attempt to log on to the Microsoft Exchange Server computer has failed.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0512-00000000

For more information, click http://www.microsoft.com/contentredirect.asp.



0
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naughtonAuthor Commented:
closed.

solved by microsoft support.

the problem related to a ergistry entry left by the anti virus.  In HKey _local_machine/system/current control set/services/MSexchangeIS/Antivirus

exported and then removed.

the mail store then mounted and was accessable.
0
 
naughtonAuthor Commented:
symantec mail security.
0
 
Vee_ModCommented:
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
0

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