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Email bounce back problem

mikeleahy
mikeleahy asked
on
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Last Modified: 2008-01-09
hi

one of my users is getting this when she tries to send an email


Your message to Mike_Casey@completecuisine.com has been delayed for review as its size exceeds the companies Internet E-mail policy.
Please contact the recipient if the message should be expedited.


is that on our side or the recipient?
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Commented:
Is the message being sent from the recipient email domain?
Is there any more information in the message?  eg Error code??

Commented:
actually just reading it again, it is 100% coming from the receipient email server.  The giveaway is the "please contact trhe recipient if the message should be expedited"  i.e.  If this is urgent then speak to whoever you were sending it to, they can then get in touch the thier IT and chase it through.

Thats my take on it anyway
can you post the email headers for this returned message?
to get the headers in outlook do the following:
right click the message
click options
select and copy the contents of the internet headers box and paste them here.....you may want to sanitize it a bit by changing the names and addresses....


if this is your user then initially i'd suspect that it is on the recipients end........unless you have some limits/filters at your side to do this...

what mail server are you using?.......that would help to narrow it down as well...

Author

Commented:
no. thats it. it seems to be coming from us
. where would this setting be?


-----Original Message-----
From: michael.leahy@barrys.ie [mailto:michael.leahy@barrys.ie]
Sent: 09 October 2007 14:00
To: Mairead Hickey
Subject: Re: FW: [1/2]Attached Image - Automated Response

Your message to Mike_Casey@completecuisine.com has been delayed for review as its size exceeds the companies Internet E-mail policy.
Please contact the recipient if the message should be expedited.

Author

Commented:
im using exchange 2003. there was a limit on our side of 40mb per message but i removed that
The issue is with the per-message limit on the recipient's side. To fix this, reduce the message size. If sending multiple attachments, try compressing them into a zip file or sending fewer attachments per message. If it is urgent, email is the only accessible way to transmit the data, and the recipient's IT department won't have a problem with the content (i.e., it's not a 400MB home video or similar), contact the recipient and get her IT department to release the message from the message queue.
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Author

Commented:
hi

back again. this is happening a lot now for us with lots of different companies. it must be us. this is the message. what do  you think??


-----Original Message-----
From: administrator@barrys.ie [mailto:administrator@barrys.ie]
Sent: 15 October 2007 17:05
To: Mike Davern
Subject: Re: FW: CC715 Posters - Automated Response

Your message to siobhan@collinsprint.ie has been delayed for review as its size exceeds the companies Internet E-mail policy.
Please contact the recipient if the message should be expedited

Author

Commented:
this is what the headers say

ISASRV2 is our surf control / isa server

Microsoft Mail Internet Headers Version 2.0
Received: from ISASRV2.internal.barrys.ie ([193.1.200.11]) by exchange.internal.barrys.ie with Microsoft SMTPSVC(6.0.3790.3959);
             Mon, 15 Oct 2007 17:05:11 +0100
X-SEF-Processed: 5_0_0_816__2007_10_15_17_05_11
Content-Type: multipart/mixed;
            boundary="----=_NextPart_SEF_2007_10_15_17_05_11_3133"
Subject: Re: FW: CC715 Posters - Automated Response
To: <Mike.Davern@barrys.ie>
From: <administrator@barrys.ie>
Date: Mon, 15 Oct 2007 17:05:11 +0100
Return-Path: administrator@barrys.ie
Message-ID: <EXCHANGEq8awYFDIfWb00000565@exchange.internal.barrys.ie>
X-OriginalArrivalTime: 15 Oct 2007 16:05:11.0706 (UTC) FILETIME=[2A4F4FA0:01C80F45]

Commented:
Not even an Assist for me on this?  Even though the "Accepted Answer" was confirming my original diagnosis.  Oh well you can't win them all!

Author

Commented:
actually . all the answers were wrong. i just didnt know how to cancel the question without giving points

Commented:
Fair enough, so what was the solution?

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